The 2019 Innovations in Technology Conference will be held at the JW Marriott New Orleans, 614 Canal Street, New Orleans, LA. All attendees must register using the conference registration website
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Wednesday, January 9 • 1:45pm - 3:00pm
OMG! The Short and the Long of SMS and MMS Integrations

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Short code? Long code? Text message (SMS)? Multimedia message (MMS)? Concatenation? OMG! The experiences of three programs that sought to integrate text messaging, either with their statewide website or their case management system, will be shared in this session. The Legal Aid Society of Orange County created an online portal that uses text messaging and multimedia messaging to harness clients' smartphones and improve clinical efficiency. In Illinois, the website2txt project sought to improve legal aid service delivery by making legal information easier to access and improving communication between legal aid providers and the people they seek to help. Illinois Legal Aid Online integrated SMS into the statewide website as an alternative way to distribute legal information. LAF of Chicago set up the SMS tool in their case management system to offer another way for advocates to communicate with clients.


John Cross

Database Manager, Legal Aid Society of Orange County
I am the database administrator for the Legal Aid Society of Orange County. I have worked for Legal Aid for 30 years, the last 20 as the Database Manager. I created and manage our Case Management system, and been involved in many other technology projects including I-Can! and various... Read More →
avatar for Vivian Hessel

Vivian Hessel

Chief Information Officer, LAF
When people can use technology effectively, they enjoy their work more. I help people at LAF use technology and they help me understand how we can cultivate it. When I’m not at work, I chase after my three kids, lead a Girl Scout Troop, and act as an architect-contractor-assistant... Read More →

Teri Ross

Executive Director, Illinois Legal Aid Online
As Executive Director at Illinois Legal Aid Online (ILAO), Teri oversees a team of 16 leaders who are experts in content strategy, software development, document automation, community engagement, volunteer management, fundraising and finance, as well as more than 100 volunteers. Teri... Read More →

Wednesday January 9, 2019 1:45pm - 3:00pm CST
Orleans/Rosalie/St. Claude 3rd Floor