The 2019 Innovations in Technology Conference will be held at the JW Marriott New Orleans, 614 Canal Street, New Orleans, LA. All attendees must register using the conference registration website
Wednesday, January 9 • 3:45pm - 5:00pm
AI and Robotic Process Automation for Delivery of Access to Justice 

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This session will explore how chatbot technology can be incorporated into self-help legal websites to improve the experience of low-income people seeking online legal information. This session will highlight a project in Tennessee that is launching an Artificial Intelligence-driven, voice-activated bot on the HELP4TN statewide website, and how the self-guided legal chatbot:
  • Improves the efficiency and effectiveness of access;
  • Encourages and supports pro bono;
  • Addresses limited English and other special needs populations;
  • Delivers services remotely to hard-to-reach populations; and
  • Improves management and internal operations in legal aid offices.
The session will also address user testing; design of bot and prototype; usability testing and takeaways; and soft launch and demo.


Ashley Holliday

General Counsel, West Tennessee Legal Services
Ashley Holliday is general counsel at West Tennessee Legal Services, Inc. She manages the program’s Technology Initiative Grants, the intake unit, the Senior Citizens Law Project, and the consumer law unit. Prior to joining WTLS, Holliday was in private practice handling consumer... Read More →
avatar for Kirsten Jacobson

Kirsten Jacobson

Staff Attorney, Tennessee Alliance for Legal Services
Kirsten Jacobson is a Staff Attorney at the Tennessee Alliance for Legal Services (TALS). She focuses on leveraging technology to provide new legal service delivery models and increase access to legal care for low-income Tennesseans. Kirsten joined TALS as an Equal Justice Works Fellow... Read More →

Tom Martin

CEO and Founder, LawDroid Ltd
Tom Martin is a legal bot advocate, lawyer, author and speaker. He is CEO and founder of LawDroid Ltd. (an AI company dedicated to creating useful legal chatbots). LawDroid has been honored by Fastcase 50, ABA Journal Web 100, and as runner up for the British Legal Technology Forum's... Read More →

Wednesday January 9, 2019 3:45pm - 5:00pm
Conde/Frontenac 3rd Floor

Attendees (43)