The 2019 Innovations in Technology Conference will be held at the JW Marriott New Orleans, 614 Canal Street, New Orleans, LA. All attendees must register using the conference registration website
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Thursday, January 10 • 10:30am - 11:45am
Plan on Progress: Reimagining the Online Triage and Intake System in Illinois

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No legal aid program exists in a vacuum. Each is a part of a broader ecosystem of help -- a complicated web of qualifications, priorities, service levels, and types. The Online Triage and Intake System in Illinois is a single-entry point for potential clients to apply online for services at seven legal aid organizations in Illinois. OTIS, as it is called, recently underwent a rigorous, top-to-bottom evaluation with the goal of laying out a vision for the future of the system. The evaluation consisted of discovery, qualitative and quantitative analysis, and recommendations. Research consisted of: combined analyses of OTIS data, legal organization intake data, and external administrative data; stakeholder interviews; user experience journey mapping; and more. What did it find? The results may be surprising.

avatar for Hanna Kaufman

Hanna Kaufman

Counsel for Innovation & Technology, Lawyers Trust Fund of Illinois
avatar for Rachel J. Perry

Rachel J. Perry

Founder & Principal, Strategic Data Analytics
Rachel J. Perry is Founder and Principal at Strategic Data Analytics, LLC. SDA is a data analysis consulting firm that helps organizations use data to celebrate successes, analyze client service effectiveness, increase organizational efficiency, impress funders and increase revenue... Read More →
avatar for Laura Quinn

Laura Quinn

Principal, Laura Quinn Consulting
Laura is an independent consultant specializing in the intersection of technology, user experience, and research to improve access to justice nationwide. Formerly the founding Executive Director of Idealware, she's helped organizations including Ohio Legal Help, the Florida Justice... Read More →

Teri Ross

Executive Director, Illinois Legal Aid Online
As Executive Director at Illinois Legal Aid Online (ILAO), Teri oversees a team of 16 leaders who are experts in content strategy, software development, document automation, community engagement, volunteer management, fundraising and finance, as well as more than 100 volunteers. Teri... Read More →

Thursday January 10, 2019 10:30am - 11:45am CST
Conde/Frontenac 3rd Floor