The 2019 Innovations in Technology Conference will be held at the JW Marriott New Orleans, 614 Canal Street, New Orleans, LA. All attendees must register using the conference registration website
Thursday, January 10 • 10:30am - 11:45am
Plan on Progress: Reimagining the Online Triage and Intake System in Illinois

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No legal aid program exists in a vacuum. Each is a part of a broader ecosystem of help -- a complicated web of qualifications, priorities, service levels, and types. The Online Triage and Intake System in Illinois is a single-entry point for potential clients to apply online for services at seven legal aid organizations in Illinois. OTIS, as it is called, recently underwent a rigorous, top-to-bottom evaluation with the goal of laying out a vision for the future of the system. The evaluation consisted of discovery, qualitative and quantitative analysis, and recommendations. Research consisted of: combined analyses of OTIS data, legal organization intake data, and external administrative data; stakeholder interviews; user experience journey mapping; and more. What did it find? The results may be surprising.

avatar for Hanna Kaufman

Hanna Kaufman

Counsel for Innovation & Technology, Lawyers Trust Fund of Illinois
Hanna Kaufman serves as Counsel for Innovation & Technology at the Lawyers Trust Fund of Illinois. In her role, she partners with legal aid organizations on projects that use new technologies and service delivery models to help serve more clients more efficiently and effectively... Read More →
avatar for Rachel J. Perry

Rachel J. Perry

Founder & Principal, Strategic Data Analytics
Rachel J. Perry is Founder and Principal at Strategic Data Analytics, LLC. SDA is a data analysis consulting firm that helps organizations use data to celebrate successes, analyze client service effectiveness, increase organizational efficiency, impress funders and increase revenue... Read More →
avatar for Laura Quinn

Laura Quinn

Director of Data (FJTC); Product and Content Manager (OLH), Florida Justice Technology Center; Ohio Legal Help
Laura Quinn is a technology designer and researcher with more than 20 years of experience in gathering data—in the business, nonprofit, and foundation worlds—and translating it into formats for decision making. She is currently serving as the outgoing Director of Data for the... Read More →
avatar for Teri Ross

Teri Ross

Interim Executive Director, Illinois Legal Aid Online
As Interim Executive Director at Illinois Legal Aid Online (ILAO), Teri leads a team of 16 people who are experts in content strategy, software development, document automation, community engagement, volunteer management, fundraising and finance. She fosters strategic partnerships... Read More →

Thursday January 10, 2019 10:30am - 11:45am
Conde/Frontenac 3rd Floor

Attendees (63)