The 2019 Innovations in Technology Conference will be held at the JW Marriott New Orleans, 614 Canal Street, New Orleans, LA. All attendees must register using the conference registration website
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Thursday, January 10 • 1:45pm - 3:00pm
A How-To Guide: Making End-to-End Pro Se Assistance Work

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Traditionally, pro se assistance has been characterized by brief advice before a client is left to file their own case, which makes it hard to know and track what happens after filing. It also leads to massive drop-off rates of clients who do not get the outcomes they want. Advancements in mobile technology, user interface, and docket tracking are now enabling end-to-end provision of legal services to pro se clients in small claims, bankruptcy, and other areas. This session will help attendees think through designing pro se experiences for their own clients from beginning to end, including: (1) reaching clients through Google search engine optimization and other digital marketing channels; (2) educating clients as they move through your pro se pipeline; (3) implementing effective strategies to track and minimize drop-off rates; and (4) determining whether clients get the desired outcomes.

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Virtual Law Clinic

Theory and Principle, LLC
Virtual Law Clinic is a modern pro bono management, volunteer training, and multi-party collaboration platform. VLC is designed to provide a modern and easy-to-use experience for pro bono teams to manage matters, training materials, and volunteers, as well as allowing for volunteer... Read More →

Kristin Turner

Managing Attorney, Upsolve
Kristin Turner is the Managing Attorney at Upsolve, where she manages all of Upsolve's day-to-day legal operations. Before Upsolve, Kristin spent time at White & Case LLP in Palo Alto, Public Defender Service in Washington DC, and the Department of Justice, specializing in Human Rights... Read More →

Thursday January 10, 2019 1:45pm - 3:00pm CST
Orleans/Rosalie/St. Claude 3rd Floor