The 2019 Innovations in Technology Conference will be held at the JW Marriott New Orleans, 614 Canal Street, New Orleans, LA. All attendees must register using the conference registration website
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Thursday, January 10 • 1:45pm - 3:00pm
Outcome Surveys: Data, Channel, and Design

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It’s hard to overstate the potential value of a comparable, ecosystem-level data set about legal aid outcomes. A significant part of achieving that, however, is managing comparable data collection practices across different organizations and jurisdictions. Building on the success of The Legal Aid Society of Cleveland's Outcome Texting Project, this session will explain, engage, and help other legal aid providers build their own outcome SMS surveys based on common indicators and data collection tools.


David Johnson

Data & Evaluation Manager, The Legal Aid Society of Cleveland
David Johnson is the Data & Evaluation Manager for the Legal Aid Society of Cleveland, where he has worked since October 2015. Before entering the legal services sphere, he worked for a research consulting firm and as the research director for a start-up foreign policy nonprofit... Read More →

Sean McDonald

CEO, FrontlineSMS
Sean is the CEO of FrontlineSMS, the co-founder of Digital Public, and a Fellow at Duke's Center for Law and Technology.

Andrea Puhak

Frontline SMS

Thursday January 10, 2019 1:45pm - 3:00pm CST
Rex 8th Floor