The 2019 Innovations in Technology Conference will be held at the JW Marriott New Orleans, 614 Canal Street, New Orleans, LA. All attendees must register using the conference registration website
Back To Schedule
Thursday, January 10 • 3:45pm - 5:00pm
Automated Workflow: A Helpline Case Study

Log in to save this to your schedule, view media, leave feedback and see who's attending!

Feedback form is now closed.
This helpline case study will explore how a dynamic case management system allows legal aid providers to automate workflow (with no coding required), integrate with other software, collaborate with internal and external partners, and improve analytics through artificial intelligence embedded applications. Panelists will discuss the data-driven need for an automated workflow, the case management selection and implementation process, artificial intelligence components and use cases, and provide lessons learned one year after implementation.

avatar for Lukas Bell

Lukas Bell

Implementation Consultant, Kim Technologies
Lukas Bell is an Implementation Consultant with Kim Technologies, a flexible platform that harnesses artificial intelligence to provide a no-code configurable document, data and work flow processing experience. With his BBA in International Business from Hofstra University in Hempstead... Read More →

Timothy Hughes

Attorney, Tennessee Alliance For Legal Services
Tim Hughes is the HELP4TN Program Manager and Staff Attorney with the Tennessee Alliance for Legal Services. Since its launch in January 2013, Tim has run the state's only free legal hotline for low-income Tennesseans, 1-844-HELP4TN, handling over 40,000 calls since its inception... Read More →
avatar for Kirsten Jacobson

Kirsten Jacobson

Staff Attorney, Tennessee Alliance for Legal Services
Kirsten Jacobson is a Staff Attorney at TALS. She focuses on leveraging technology to provide new legal service delivery models and increase access to legal care for low-income Tennesseans. She is the site administrator for TN Free Legal Answers. Kirsten joined TALS as an Equal Justice... Read More →

Thursday January 10, 2019 3:45pm - 5:00pm CST
Rex 8th Floor