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The 2019 Innovations in Technology Conference will be held at the JW Marriott New Orleans, 614 Canal Street, New Orleans, LA. All attendees must register using the conference registration website
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Thursday, January 10 • 3:45pm - 5:00pm
Automated Workflow: A Helpline Case Study

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This helpline case study will explore how a dynamic case management system allows legal aid providers to automate workflow (with no coding required), integrate with other software, collaborate with internal and external partners, and improve analytics through artificial intelligence embedded applications. Panelists will discuss the data-driven need for an automated workflow, the case management selection and implementation process, artificial intelligence components and use cases, and provide lessons learned one year after implementation.

Speakers
avatar for Lukas Bell

Lukas Bell

Implementation Consultant, Kim Technologies
Lukas Bell is an Implementation Consultant with Kim Technologies, a flexible platform that harnesses artificial intelligence to provide a no-code configurable document, data and work flow processing experience. With his BBA in International Business from Hofstra University in Hempstead... Read More →
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Timothy Hughes

HELP4TN Program Manager, Tennessee Alliance for Legal Services
Tim Hughes is the HELP4TN Program Manager and Staff Attorney with the Tennessee Alliance for Legal Services. Since its launch in January 2013, Tim has run the state's only free legal hotline for low-income Tennesseans, 1-844-HELP4TN, handling over 11,000 calls since its inception... Read More →
avatar for Kirsten Jacobson

Kirsten Jacobson

Staff Attorney, Tennessee Alliance for Legal Services
Kirsten Jacobson is a Staff Attorney at the Tennessee Alliance for Legal Services. She focuses on leveraging technology to provide new legal service delivery models and increase access to legal care for low-income Tennesseans. Kirsten joined TALS as an Equal Justice Works Fellow in... Read More →


Thursday January 10, 2019 3:45pm - 5:00pm
Rex 8th Floor

Attendees (35)