The 2019 Innovations in Technology Conference will be held at the JW Marriott New Orleans, 614 Canal Street, New Orleans, LA. All attendees must register using the conference registration website
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Friday, January 11 • 11:15am - 12:30pm
Measuring Impact: An Analytics Framework for Civil Legal Nonprofits

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Determining the impact of your organization’s efforts can be challenging. One set of metrics may be available for the provision of direct services with another set of metrics more appropriate for legal information, lawyer and pro bono referral sites, or legal technology self-help tools. There's much to consider. Each project, website, microsite, outreach effort, or tool has its own key performance indicators (KPIs), as does each attendee, such as attorneys, advocates, and people seeking free or low-cost legal help. Raw numbers don’t tell the whole story. Context is needed to craft stories about what the numbers mean. This may involve going beyond analytics platforms to include survey data. In this session, we’ll share common concerns from the organizations' and funders' perspectives. Panelists will share ideas and practices to help attendees build a meaningful analytics framework to determine impact, craft stories that resonate, and find way to improve and help close the justice gap.

avatar for Tim Baran

Tim Baran

Technology Innovation Manager, Pro Bono Net
Tim Baran is the Technology Innovation Manger at Pro Bono Net. Prior to joining Pro Bono Net he served as a Law Firm Library Director, Chief Marketing Officer for a legal marketing agency, and writer and editor for an online legal magazine and a legal technology startup. He also founded... Read More →
avatar for Maureen Jouhet

Maureen Jouhet

Content Director, Illinois Legal Aid Online
As Content Director at Illinois Legal Aid Online, Maureen helps lower the barriers to the law for lower-income Illinois residents. Maureen is energized by the possibilities of technology. A hard-core content strategy evangelist and creative professional, she understands the importance... Read More →

Meaghan McDermott

Maryland Legal Aid, Project Director, Community Lawyering Initiative
Meaghan McDermott is the supervising attorney and project director of the Community Lawyering Initiative at Maryland Legal Aid. The Initiative conducts mobile legal clinics in community spaces across the state. Meaghan has been with Legal Aid since February 2017. Before Legal Aid... Read More →

Friday January 11, 2019 11:15am - 12:30pm CST
Conde/Frontenac 3rd Floor