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The 2019 Innovations in Technology Conference will be held at the JW Marriott New Orleans, 614 Canal Street, New Orleans, LA. All attendees must register using the conference registration website
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Workshop Session [clear filter]
Wednesday, January 9
 

10:30am

Data Camp: Jumpstarting data-driven innovation for your organization and clients
As more data is gathered and made publicly available, how can it be used to improve client services and your organization? This session is for anyone, even non-tech/data people, interested in what new services, technology, or strategies are available and how to use data to improve an organization’s work. The session will be a hands-on working session where panelists will identify key use cases about data-driven innovation and essential process and knowledge for people scoping out a data project. Attendees can bring pressing business problems and ideas for innovation to work through during the session. As a group, we will work together to scope and plan a data innovation effort that participants can launch by replicating an existing use case or identifying a new one. Attendees will work with each other to plan out a specific project and review one another’s plans. Attendees will leave the session with an action plan on how they can use data to improve their efficiency and will have a network of others they know will be embarking on data-driven innovation.

Speakers
MH

Margaret Hagan

Dr., Stanford Law School
Margaret Hagan is the director of Stanford's Legal Design Lab. She is a lawyer with a JD from Stanford and a PhD from Queen's University Belfast. Margaret works on public interest technology -- teaching classes in partnership with courts and self help centers and leading R&D around... Read More →
avatar for Jorge Gabriel Jimenez

Jorge Gabriel Jimenez

Fellow of the Legal Design Lab, 1988
Jorge Gabriel is the Lab’s 2018-19 full-time fellow. Jorge completed a master’s student of the Law, Science and Technology program at Stanford Law. Since 2013, Jorge worked as project director of Francisco Marroquin Law School, where he participated in a project called ‘rethinking... Read More →
avatar for Carlos Manjarrez

Carlos Manjarrez

Director, Office of Data Governance and Analysis, Legal Services Corporation
Carlos Manjarrez has over 20 years of social, economic and cultural policy research experience. At the Legal Services Corporation, he manages a team of six analysts in the Office of Data Governance and Analysis (ODGA), which is charged with gathering and analyzing data to monitor... Read More →
JW

Jonah Wu

Stanford University
Jonah Wu is currently a student at Stanford studying Symbolic Systems (AI) and Philosophy.  He also works in the Legal Design Lab under Margaret Hagan, researching data policies, legal tech, and the intersection of AI and policy.  He is interested in propagating replication of legal... Read More →


Wednesday January 9, 2019 10:30am - 11:45am
Orleans/Rosalie/St. Claude 3rd Floor

10:30am

Ensuring Justice in a World of Artificial Intelligence and High Tech Tools
Exciting new developments in Artificial Intelligence (AI) and other technologies impact the delivery of civil legal aid to our client communities and require that we understand the practical impact of those tools on justice for poor and working-class people in the United States. Virginia Eubanks, author of Automating Inequality: How High-Tech Tools Profile, Police and Punish the Poor, will provide her findings from in-depth investigations into the Indiana welfare system, the Los Angeles homeless services system, and a Pennsylvania child welfare risk assessment system. This session will include a discussion about how our increasingly automated world affects our clients and advocacy.

Speakers
avatar for IV Ashton

IV Ashton

Founder, President, LegalServer
IV Ashton is the founder and President of LegalServer and Houston.AI. IV has a proven track record of providing technical assistance to nonprofit organizations with regard to designing, developing and implementing vital information and knowledge management solutions. As the co-founder... Read More →
avatar for Virginia Eubanks

Virginia Eubanks

Assoc Professor of Political Science, University at Albany, SUNY
Virginia Eubanks is an Associate Professor of Political Science at the University at Albany, SUNY. She is the author of Automating Inequality: How High-Tech Tools Profile, Police, and Punish the Poor; Digital Dead End: Fighting for Social Justice in the Information Age; and co-editor... Read More →
avatar for Alex Gulotta

Alex Gulotta

CEO, Komenge, LLC
Alex Gulotta is the CEO of Komenge LLC, Tempe AZ. With more than 24 years of experience as an executive di-rector of legal aid organizations in Virginia and California, Alex Gulotta has substantial experience in the access to justice community. In addition to his service as an executive... Read More →
avatar for Patricia Pap

Patricia Pap

Executive Director, Management Information Exchange
Patricia Pap is the executive director of Management Information Exchange (MIE). MIE’s mission is to promote excellence in management to ensure high quality advocacy on behalf of low-income people. MIE advances best practices and innovation in leadership, management, supervision... Read More →


Wednesday January 9, 2019 10:30am - 11:45am
Conde/Frontenac 3rd Floor

10:30am

Finding the Right Solution: Insource, Outsource or Hybrid IT
Deciding whether your organization should have an in-house IT department, completely outsource your IT, or rely on a hybrid of the two is a tough decision. There may not be a “one-size-fits-all” solution. This session will focus on how best to assess your options and explore the pros and cons of each option. Key considerations include: how many IT staff does your organization need? How much of your organization’s budget should be dedicated to your IT requirements? What IT skills will your organization need to manage, maintain, and upgrade your technology? What should you ask when talking with a Managed Service Provider (MSP)? This session will also cover Remote Management and Monitoring (RMM) tools to empower your IT staff to reach beyond their desk.

Speakers
avatar for William Guyton

William Guyton

Director of Information and Technology, Legal Aid Services of Oklahoma
I help evaluate, build and evolve great organizations using technology
avatar for Michael  Hernandez

Michael Hernandez

Dir of Client Services, Just-Tech
Known for critical thinking, creative solutions, and collaboration, Hernandez provides client support, training, planning and implementation of operations, communication, office relocations and build-outs. Accomplishments include: standardizing a Legal Services program of 16 offices... Read More →
MH

Michael Hofrichter

Operations and Compliance Director, Houston Volunteer Lawyers
Michael Hofrichter’s current title at Houston Volunteer Lawyers is the Operations and Compliance Director, however his responsibilities go beyond that. In his Director role, he oversees the Program’s support staff; updates HVL training/policy/template libraries; manages the IT... Read More →


Wednesday January 9, 2019 10:30am - 11:45am
Maurepas 3rd Floor

10:30am

Global Perspectives on Access to Justice and Technology
This session will provide an opportunity to learn about ways technology is being used to increase access to justice in other countries, including Mongolia, South Africa, Moldova, and Ukraine. Session panelists will provide context for the civil legal aid frameworks in their countries and provide specific examples of technology-based interventions. A recent global research report on access to justice and technology will also be shared with attendees.

Speakers
MB

Matthew Burnett

Policy Officer - Open Society Justice Initiative, Open Society Foundations
Matthew Burnett is a policy officer with the Open Society Justice Initiative, where he focuses on legal empowerment, applied data, technology, and innovative financing. | | Previously, Burnett was director of the Immigration Advocates Network, a groundbreaking collaboration among... Read More →
avatar for Natalia Camburian

Natalia Camburian

Justice and Human Rights Department Coordinator, Soros Foundation-Moldova
Natalia works at Soros Foundation-Moldova (SFM) since 2009. At the moment she is Program Coordinator within the Justice and Human Rights Department of SFM. Her areas of expertise are: legal empowerment & legal aid, human rights, antidiscrimination and women empowerment. She has experience... Read More →
avatar for Adi Eyal

Adi Eyal

Director, OpenUp – Codebridge
Trained as a computer scientist and founder of OpenUp (formerly Code for South Africa), a civic technology organisation promoting the use of data and technology to drive social change. Through OpenUp he launched South Africa’s first data journalism academy which sought to train... Read More →
avatar for Yevgen Poltenko

Yevgen Poltenko

Executive Director, Legal Development Network
Yevgen is an executive director in the Legal Development Network, a coalition of Ukrainian NGOs providing free primary legal aid to the residents of local communities, particularly vulnerable groups. The network currently consists of 25 organizations in 15 of 25 regions of the country... Read More →
avatar for Badamrgchaa Purevdorj

Badamrgchaa Purevdorj

Program Manager, Open Society Forum, Mongolia
Badamragchaa (Badmaa) Purevdorj works as a Justice Program Manager at the Open Society Forum in Mongolia. Badmaa joined the Forum freshly out of the Law School of the National University of Mongolia in 2002. In 2008 after completing her graduate study in the USA, Badmaa has re-joined... Read More →


Wednesday January 9, 2019 10:30am - 11:45am
Rex 8th Floor

10:30am

Planning the Rollout of Your Project: Smart Communications for Maximum Impact
Your technology project will improve lives by increasing access to civil justice; but for it to reach its full potential you need the right people to know about it -- at the right point in the process. Passion and energy will take you far; but a smart, strategic communications strategy will take you much further. This session will focus on a straightforward approach to communications and media that can be used to ensure all projects get the visibility they need for maximum impact, without wasting precious resources on the wrong tactics.

Speakers
avatar for Elizabeth Arledge

Elizabeth Arledge

Deputy Director, Voices for Civil Justice
Elizabeth Arledge, of Voices for Civil Justice, is a veteran of nonprofit communications, fundraising, training, and program development. Since 2000 she has helped national, state and local civil legal aid organizations grow their communications capacity. As head of training and conventions... Read More →
CR

Carl Rauscher

Dir., Communications and Media Relations, Legal Services Corporation
Carl Rauscher had a long career in print and broadcast journalism before becoming the Legal Services Corporation’s Director of Communications and Media Relations six years ago. He was political editor and Washington bureau managing editor for Cox Newspapers; Washington editor for... Read More →


Wednesday January 9, 2019 10:30am - 11:45am
St. Jerome 3rd Floor

10:30am

Resilient and Ready: Transforming Disaster Response through Technology and Network Building
Recent hurricanes, wildfires, and other emergencies have illustrated, on a dramatic scale, the challenges that legal aid programs face responding to major disruptive events. At the same time, these events demonstrate how technology can be used effectively in short- and long-term relief efforts. This session will highlight online tools and social media strategies used in Texas, Puerto Rico, and elsewhere to rapidly mobilize legal response efforts, strengthen advocacy efforts, and reach affected communities with vital information to help them make informed decisions about their legal rights and recovery. The session will also highlight new online resources and networking opportunities available through DisasterLegalAid.org.

Speakers
AG

Ariadna Godreau Aubert

Executive Director, Ayuda Legal Puerto Rico
Human rights lawyer. She obtained JD from the University of Puerto Rico School of Law and a Masters in Law degree in International Human Rights Law at the University of Oxford, UK. Ariadna is has worked in several access to justice initiatives, which include strategic litigation at... Read More →
avatar for Clarissa Ayala

Clarissa Ayala

Communications Director, Lone Star Legal Aid
Clarissa Ayala serves as the Communications Director for Lone Star Legal Aid in Houston, Texas. Clarissa is LSLA’s media contact as well as drafts and delivers news/press releases regarding various litigation & advocacy topics. Clarissa writes & publishes content for the company... Read More →
SJ

Saundra J. Brown

Director of Disaster Legal Services, Lone Star Legal Aid
Saundra Brown is the Directing Attorney of Disaster Legal Services at Lone Star Legal Aid. She received a BA from Kent State University in Ohio and a JD from Tulane University Law School in New Orleans, Louisiana. She has been with Lone Star Legal Aid since 1994 and responded to disasters... Read More →
avatar for Jeanne Ortiz-Ortiz

Jeanne Ortiz-Ortiz

Disaster Response Legal Fellow, Pro Bono Net
Jeanne leads Pro Bono Net’s national disaster legal aid program to help network public interest advocates and attorneys working on disaster recovery efforts. She manages a series of initiatives centered on capacity development, outreach, field support, and help for disaster survivors.Jeanne... Read More →


Wednesday January 9, 2019 10:30am - 11:45am
Bacchus 8th Floor

10:30am

Serving More Self-Represented Litigants With Less Resources: How Courts and Legal Aid Groups are Using Odyssey Guide & File to Build Case Documents
With limited funding, most organizations are constantly seeking new low-cost resources to increase the number of pro se filers they can support. Guide & File offers free 24/7 online document assembly and the ability to electronically file the resulting document. While adoption of the tool at the court level grows, legal aid professionals are often unaware that this free online tool is available. This session will demonstrate the Odyssey Guide & File application from the filer and legal aid professional perspectives. The goals of the session are to increase awareness of the tool within the legal aid community, provide tips to easily inform the public of the tool, and to share success stories from TIG grants in Texas and New Mexico. The Honorable Judge Andrea Thompson of the 416th District Court of Collin County, Texas, will also share her court’s simple tips to increase public adoption of the tool, which can be replicated by any organization.

Speakers
avatar for Adam Earnheart

Adam Earnheart

Project Executive, eSolutions, Tyler Technologies
AT

Andrea Thompson

Judge, 416th District Court, Collin County, Texas
Judge Andrea Thompson took the bench in January 2017; prior to her election she served 4 years as District Clerk of Collin County, Texas, and was in private practice for 13 years as a family law attorney.


Wednesday January 9, 2019 10:30am - 11:45am
Iris 8th Floor

1:45pm

18 Ways Courts Should Use Technology to Better Serve Their Customers
This session will highlight a new report from the Institute for the Advancement of the American Legal System (IAALS) entitled “18 Ways That Courts Should Use Technology to Better Serve Their Customers” that provides a path to help courts use existing technologies to improve the user experience, particularly for people who choose to represent themselves. Most of the 18 Ways are directly relevant to the needs of legal aid clients and the general approach is essential for successful access to justice initiatives. The report presents evidence that court users do not feel that they receive good customer service today and that they expect the courts to provide it – using technology. It enumerates 17 customer-serving functions that current technology can provide. The 18th recommendation is for courts to adopt the "component-based model" of the Next Generation functional standards proposed by the COSCA/NACM Joint Technology Committee – to enable their easy integration into existing court case management systems.

Speakers
avatar for John Greacen

John Greacen

Principal, Greacen Associates, LLC
John M. Greacen is currently a principal of Greacen Associates, LLC. Mr. Greacen has conducted research and evaluations of court processes, including of comprehension of court proceedings by self-represented litigants, in multiple states and one foreign country. Mr. Greacen received... Read More →
avatar for Ed Marks

Ed Marks

Statewide Pro Bono Manager, Legal Aid Services of Oregon
Ed Marks is Executive Director of New Mexico Legal Aid. Ed has been involved in TIG projects and other national legal aid technology initiatives for nearly 20 years. Ed was previously Deputy Director for Advocacy at Legal Aid of Western Ohio in Toledo, where he also founded Legal... Read More →


Wednesday January 9, 2019 1:45pm - 3:00pm
Bacchus 8th Floor

1:45pm

Docassemble in the Wild: Lessons Learned From the Implementation of Projects Using the Leading Open-Source Expert System Technology
This session will highlight lessons learned from designing, prototyping, and implementing projects using the leading open-source, expert-system technology. Representatives from New Mexico Legal Aid, the Florida Justice Technology Center, and Greater Boston Legal Services will share their experiences using Docassemble to enhance the delivery of legal services in their communities. This session will provide practical takeaways and insights, including: best practices for prototyping your project; pitfalls to avoid when launching a project; iterating effectively after launch; and measuring the impact of your project.

Speakers
avatar for Scott Kelly

Scott Kelly

President, Community.lawyer
Scott Kelly is the president of Community.lawyer, PBC. Founded out of the nonprofit Robin Hood Foundation's Blue Ridge Labs, Community.lawyer is a public benefit company that builds technology to help networks of lawyers meet the legal needs of their community. Partnered with over... Read More →
avatar for Jonathan Pyle

Jonathan Pyle

Contract Performance Officer, Philadelphia Legal Assistance
Jonathan Pyle is the Contract Performance Officer at Philadelphia Legal Assistance (PLA), where he is responsible for LSC compliance, reporting, and implementing new uses of technology to analyze, streamline, and expand service delivery. Before joining PLA, he practiced law in the... Read More →
avatar for Quinten Steenhuis

Quinten Steenhuis

Senior Attorney / Systems Administrator, Greater Boston Legal Services
Quinten Steenhuis is a senior housing attorney, systems administrator, and developer at Greater Boston Legal Services, where he has worked since 2008. Quinten has practiced housing and eviction defense law since 2008, and has been a professional programmer and web application developer... Read More →


Wednesday January 9, 2019 1:45pm - 3:00pm
Rex 8th Floor

1:45pm

Leveraging Microsoft PowerApps and Flow with SharePoint
This session will focus on the basics of building custom applications using Microsoft PowerApps with Microsoft Flow and SharePoint to automate internal and/or external processes. Using free non-profit licenses, attendees will be shown how to generate simple and complex applications for desktops, mobile devices, and embedded SharePoint pages. Backed with the logic processes of Microsoft Flow, attendees will learn how to carry out an array of repetitive processes and request approvals for tasks, offering another level of continuity and communication between departments, staff, and clients. Attendees will learn how to obtain survey data, set up simple and complex data collections, and interact with outside programs via REST API’s, such as Twilio and LegalServer. Because of its similarities to Microsoft Excel, writing applications is simple, but powerful. Anyone who knows Excel, knows PowerApps and Flow.

Speakers
avatar for James R. Atherton

James R. Atherton

Systems Administrator, North Penn Legal Services
I am currently the Systems Administrator for North Penn Legal Services. I have worked in Network and PC infrastructure for over 25 years. I started in computer based Point-Of-Sale, proceeded through trial and error and some classes to rise through the years of network infrastructure... Read More →
avatar for Josh Lazar

Josh Lazar

Senior Director of Information Technology, Community Legal Services of Mid-FL
Josh Lazar is the Senior Director of Information Technology at Community Legal Services of Mid-Florida, a nonprofit law firm striving to provide access to justice through high quality legal assistance to low-income persons. His career experiences span undergraduate collegiate education... Read More →
avatar for Mitch Stein

Mitch Stein

IT Systems Manager, Community Legal Services of Mid-Florida
Mitch Stein is the IT Systems Manager for Community Legal Services of Mid Florida. Mitch is currently focused on the transition of CLSMF from a traditional IT infrastructure to an agile, scalable and secure computing environment enhancing user experience and mobility to better serve... Read More →


Wednesday January 9, 2019 1:45pm - 3:00pm
Iris 8th Floor

1:45pm

OMG! The Short and the Long of SMS and MMS Integrations
Short code? Long code? Text message (SMS)? Multimedia message (MMS)? Concatenation? OMG! The experiences of three programs that sought to integrate text messaging, either with their statewide website or their case management system, will be shared in this session. The Legal Aid Society of Orange County created an online portal that uses text messaging and multimedia messaging to harness clients' smartphones and improve clinical efficiency. In Illinois, the website2txt project sought to improve legal aid service delivery by making legal information easier to access and improving communication between legal aid providers and the people they seek to help. Illinois Legal Aid Online integrated SMS into the statewide website as an alternative way to distribute legal information. LAF of Chicago set up the SMS tool in their case management system to offer another way for advocates to communicate with clients.

Speakers
JC

John Cross

Database Manager, Legal Aid Society of Orange County
I am the database administrator for the Legal Aid Society of Orange County. I have worked for Legal Aid for 30 years, the last 20 as the Database Manager. I created and manage our Case Management system, and been involved in many other technology projects including I-Can! and various... Read More →
avatar for Vivian Hessel

Vivian Hessel

Chief Information Officer, LAF
When people can use technology effectively, they enjoy their work more. I help people at LAF use technology and they help me understand how we can cultivate it. When I’m not at work, I chase after my three kids, lead a Girl Scout Troop, and act as an architect-contractor-assistant... Read More →
avatar for Teri Ross

Teri Ross

Interim Executive Director, Illinois Legal Aid Online
As Interim Executive Director at Illinois Legal Aid Online (ILAO), Teri leads a team of 16 people who are experts in content strategy, software development, document automation, community engagement, volunteer management, fundraising and finance. She fosters strategic partnerships... Read More →


Wednesday January 9, 2019 1:45pm - 3:00pm
Orleans/Rosalie/St. Claude 3rd Floor

1:45pm

Practical Legal Services Applications of Artificial Intelligence
Artificial Intelligence (AI) is transforming many service professions and law is no different. While AI-related techniques and tools continue to improve at a rapid pace and become more accessible, the challenge remains in identifying how AI can be put to practical use. AI is very powerful technology -- too powerful to leave it only to the technologists. The legal services community needs to engage and embrace this new technology and play a part in envisioning how it can be used to take on some of challenges of improving access to justice. In this session, the panel will present a framework for evaluating where and how AI could be implemented in legal services and present examples and case studies. Panelists will go beyond the current hype to look at what AI can do today, what it cannot, and when it makes sense to use it.

Speakers
avatar for IV Ashton

IV Ashton

Founder, President, LegalServer
IV Ashton is the founder and President of LegalServer and Houston.AI. IV has a proven track record of providing technical assistance to nonprofit organizations with regard to designing, developing and implementing vital information and knowledge management solutions. As the co-founder... Read More →
JB

Justin Brownstone

Litigation Counsel/VP of Sales, Gavelytics
Before joining Gavelytics, Justin spent most of the last decade as a litigator in Big Law and at a Los Angeles litigation boutique. Justin graduated in the top 10 of his class at the UCLA School of Law, where he was also a Managing Editor of Law Review. He earned his undergraduate... Read More →
avatar for Abhijeet Chavan

Abhijeet Chavan

Tyler Technologies, Inc.
Abhijeet Chavan has over 20 years of technology consulting experience with public sector, higher education, and non-profit clients. Abhijeet was named to the Fastcase 50 list of global legal innovators in 2017. He regularly presents at conferences on access to justice and artificial... Read More →



Wednesday January 9, 2019 1:45pm - 3:00pm
Conde/Frontenac 3rd Floor

1:45pm

Project Management for Legal Aid Leadership
As more legal service providers are prioritizing technology as a means towards achieving 100% access to justice, program managers and leaders without significant technology-related experience are designing, planning, and managing technology-related projects. While agile project management techniques are primarily used for highly technical projects, the general concepts can be very useful for program managers and leadership. This session will offer a practical guide to project management with an emphasis on how to apply agile project management structure to technology projects and day-to-day operations within an organization.

Speakers
avatar for Alexander Karsten

Alexander Karsten

Project Manager, LegalServer
Xander is an attorney turned project manager at LegalServer with nearly fifteen years experience in the civil legal services community as a paralegal, intern, attorney, product manager, and now assisting agencies as they transition into LegalServer. He enjoys standup paddle boarding... Read More →
LM

Lillian M. Moy

Executive Director, Legal Aid Society of Northeastern New York
Lillian M. Moy became the Executive Director of the Legal Aid Society of Northeastern New York, Inc.in Albany NY in 1995. She is a 1981 graduate of Boston University School of Law. She is a former member of the Board of the National Legal Aid & Defender Association and past Chair... Read More →
avatar for Anna Steele

Anna Steele

Director of Consulting, Just-Tech
As Just-Tech Director of Consulting, Anna works with legal service providers to develop and implement strategic technologies that are in line with their unique needs. A former legal services technologist, Anna values the strong connection between technology and access to justice and... Read More →


Wednesday January 9, 2019 1:45pm - 3:00pm
St. Jerome 3rd Floor

1:45pm

Putting Theory into Practice: User- and Data-Centered Product Design
In building successful digital products, people often make a lot of assumptions. It's important to ground those assumptions, or validate them, through the collection of data. This session will focus on a variety of practical and affordable methods for data collection at various stages in the life cycle of a project. The panel will cover interviewing, mental models, surveys, prototyping, and randomized controlled trials. In addition, the panel will walk through case studies that show the results of their research and how they got there, including: how they chose participants: interview/testing guides they used, the analysis formats employed; and how they applied the results. The panel will highlight research conducted for the new Ohio Legal Help website and several Florida Justice Technology Center projects.

Speakers
avatar for Nicole Bradick

Nicole Bradick

CEO, Theory and Principle
Nicole Bradick is the Founder and Chief Executive Officer at Theory and Principle, a legal technology product design and development firm. Nicole and her team work with global law firms, foundations, and legal technology companies to build innovative digital products related to law... Read More →
avatar for Susan Choe

Susan Choe

Deputy Director & General Counsel, Ohio Legal Assistance Foundation
Susan Choe is currently the Deputy Director and General Counsel for the Ohio Legal Assistance Foundation. Prior to joining the Foundation, Ms. Choe served as Chief of the Ohio Attorney General’s Consumer Protection Section and Civil Rights Section. Ms. Choe has extensive experience... Read More →
avatar for Laura Quinn

Laura Quinn

Director of Data (FJTC); Product and Content Manager (OLH), Florida Justice Technology Center; Ohio Legal Help
Laura Quinn is a technology designer and researcher with more than 20 years of experience in gathering data—in the business, nonprofit, and foundation worlds—and translating it into formats for decision making. She is currently serving as the outgoing Director of Data for the... Read More →


Wednesday January 9, 2019 1:45pm - 3:00pm
Maurepas 3rd Floor

3:45pm

AI and Robotic Process Automation for Delivery of Access to Justice 
This session will explore how chatbot technology can be incorporated into self-help legal websites to improve the experience of low-income people seeking online legal information. This session will highlight a project in Tennessee that is launching an Artificial Intelligence-driven, voice-activated bot on the HELP4TN statewide website, and how the self-guided legal chatbot:
  • Improves the efficiency and effectiveness of access;
  • Encourages and supports pro bono;
  • Addresses limited English and other special needs populations;
  • Delivers services remotely to hard-to-reach populations; and
  • Improves management and internal operations in legal aid offices.
The session will also address user testing; design of bot and prototype; usability testing and takeaways; and soft launch and demo.

Speakers
AH

Ashley Holliday

General Counsel, West Tennessee Legal Services
Ashley Holliday is general counsel at West Tennessee Legal Services, Inc. She manages the program’s Technology Initiative Grants, the intake unit, the Senior Citizens Law Project, and the consumer law unit. Prior to joining WTLS, Holliday was in private practice handling consumer... Read More →
avatar for Kirsten Jacobson

Kirsten Jacobson

Staff Attorney, Tennessee Alliance for Legal Services
Kirsten Jacobson is a Staff Attorney at the Tennessee Alliance for Legal Services. She focuses on leveraging technology to provide new legal service delivery models and increase access to legal care for low-income Tennesseans. Kirsten joined TALS as an Equal Justice Works Fellow in... Read More →
TM

Tom Martin

CEO and Founder, LawDroid
Tom Martin is a legal bot advocate, lawyer, author and speaker. He is CEO and founder of LawDroid Ltd. (a legal AI company dedicated to helping lawyers automate their law practice). Tom is also co-founder of Vancouver Legal Hackers, advisor to ATJ Tech Fellow Program, member of ARAG... Read More →


Wednesday January 9, 2019 3:45pm - 5:00pm
Conde/Frontenac 3rd Floor

3:45pm

Back through the Wormhole: The Future of Document Assembly
The sheriff gives you a stack of legal papers. Small text, unfamiliar words, threatening tone--what does it all mean? Snap a picture of it on your phone and a smart document assembly system tells you it is an eviction summons, helps you prepare and file a response, texts reminders of the court date, and connects you with legal advocates to review your case. If we had unlimited resources, what kinds of automated document resources would we build? In this interactive session, panelists will discuss the various ways future self- represented litigants (SRLs) could interface with online systems to make document assembly and filing easy. Panelists and participants will also explore: What "must-have" features will help SRLs leverage technology to use court forms? How can advocates and developers rapidly craft document assembly systems with essential services? What do these systems require to interface with the courts? The panel hopes that a discussion about "dream" automated document systems will inspire and inform user-centered design.

Speakers
avatar for Jeff Hogue

Jeff Hogue

Operations and Community Relations, LegalServer
Jeff Hogue’s passion lies in innovative nonprofit strategies and legal aid projects that leverage technology to help low income people and other vulnerable populations who struggle to attain fair access to legal information and counsel. He is the Director of Operations and Community... Read More →
avatar for Bonnie Hough

Bonnie Hough

Principal Managing Attorney, Judicial Council of California
Bonnie Rose Hough is the Managing Attorney for the Center for Families, Children & the Courts of the Judicial Council of California and oversees its Access to Justice, Self Help, Family Law, Domestic Violence, and Tribal/State programs. She manages the Sargent Shriver Civil Counsel... Read More →
avatar for John Mayer

John Mayer

Executive Director, CALI
Executive Director of CALI - law school consortium. Developers of A2J Author and hosts of A2J.org. Not a lawyer, 30 years working in tech, legal education and access to justice.
avatar for Matt Newsted

Matt Newsted

Automated Documents Producer, Illinois Legal Aid Online
Matt has been the Automated Documents Producer at Illinois Legal Aid Online (ILAO) since January 2017. He creates and supports ILAO's guided interviews and automated forms, and he contributes to ILAO's other content. After earning a J.D. from DePaul University College of Law, he worked... Read More →


Wednesday January 9, 2019 3:45pm - 5:00pm
Orleans/Rosalie/St. Claude 3rd Floor

3:45pm

Broaden Your Audience: Tools to Reach Individuals with Disabilities, Low-Literacy Clients, and Limited English Speakers
One in five Americans has a disability (U.S. Census Bureau). Fifty-three percent of American adults has limited reading skills. (OECD 2012 census). Nine percent of the U.S. population ages 5 and older -- more than 25 million people -- are Limited English Proficient (LEP), meaning they speak English less than “very well.” (U.S. Census Bureau 2015 ACS). With these facts in mind, we need to change the way we communicate with our readers/clients. This session will share easy-to-use tools to communicate more effectively with all clients. The panel will demonstrate how to follow accessible design principles that allow everyone to access the information they need to participate equally. The panel will share tips about making information easier to see and read, reveal their free set of universal legal icons and provide a tutorial on how to make Word documents and PDFs Section 508 compliant. During the session, the panel will demonstrate how to turn a Legal Form PDF into an interactive, ADA-compliant PDF ready to submit for e-filing! Panelists will also share free Accessibility Evaluation tools.

Speakers
avatar for Maria Mindlin

Maria Mindlin

Readability, Translations & Plain Language, Transcend
Maria Mindlin is an expert in Readability, Plain Language, and Translation. Her company, Transcend, provides readability, field-testing, and certified translation services to courts and legal service agencies across the U.S. Her proudest accomplishments include: | - Created the first... Read More →
avatar for Aldo Montijo

Aldo Montijo

ADA Design Specialist, Transcend Translations
Aldo is a Graphic Designer and Transcend's accessibility Guru. Most of our clients receive federal funding, which means they must comply with § 508 / ADA requirements for disability access. Surprisingly, few of our clients know how to make their e-files accessible. Using a plain... Read More →
avatar for Nicole Newman

Nicole Newman

Multilingual Tech Systems & Graphic Design Mgr, Transcend
With a BS in Design from the University of California at Davis in one hand, and a mastery of all things tech in the other, Nicole Newman keeps all systems and all staff, in all languages at Transcend running smoothly. Her passion is to make the complexities of Accessibility and Plain... Read More →
avatar for Tanushree Padath

Tanushree Padath

Designer, Transcend
Tanu is a former Biologist turned Designer. Her many responsibilities at Transcend include proofing multi-lingual projects, editing plain language documents and designing documents for readability. But by far, her favorite project has been spearheading the Legal Icons Project - a... Read More →


Wednesday January 9, 2019 3:45pm - 5:00pm
Iris 8th Floor

3:45pm

Digital Data Retention and Destruction Policies
Legal aid case management systems store a significant amount of personal and confidential data from our clients, their family members, opposing parties, staff, and others. Risks associated with the data increase as the amount of data we collect grows. Does your organization have current policies regarding the retention and destruction of data? What precautions does your organization have in place to avoid losses that can occur due to hacking into the program's network, improper access to or loss of portable technology, or inappropriate use of the web or information by staff? The panelists will also discuss the ethics and e-discovery implications of not having appropriate data retention and destruction policies.

Speakers
CK

Christopher K. Ralston

Litigation Partner, Phelps Dunbar
CHRISTOPHER K. RALSTON is a litigation partner at Phelps Dunbar, where he serves as a practice coordinator for the firm's litigation group in New Orleans. Mr. Ralston handles a broad range of commercial litigation and focuses in the areas of antitrust law, business torts, contract... Read More →
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Sarterus Rowe

National Technology Assistance Project Coordinator, Northwest Justice Project
Sarterus Rowe is the National Technology Assistance Project Coordinator, Northwest Justice Project, Seattle. He is a techie-lawyer and access-to-justice wizard at NJP where he runs LSNTAP.org the Legal Service National Technology Assistance Project. He has produced over 1000 YouTube... Read More →


Wednesday January 9, 2019 3:45pm - 5:00pm
Rex 8th Floor

3:45pm

Privacy and Data Security Concerns from the Perspective of Low-Income Communities in the United States
Over the past few years, technology has emerged as a potential solution to addressing the justice gap. Low-income people regularly have to share their personal information with city, state, and federal agencies to determine their eligibility for certain social service programs. Research has shown that most people do not understand the complexity of our privacy laws related to data gathering and sharing. For the legal tech industry to succeed, it must not neglect the existing concerns others have encountered when working to address the needs of underserved populations. In this session, the panel will raise awareness about privacy issues from the perspective of low-income and underserved communities. Additionally, the panelists will share their insights on how to build purposeful data collection models, which are those where data-gathering and sharing is limited to fulfilling the intended goal of the program and potential recipients are knowledgeable about how their data will be used and the risks associated with the disclosure of said information.

Speakers
avatar for Virginia Eubanks

Virginia Eubanks

Assoc Professor of Political Science, University at Albany, SUNY
Virginia Eubanks is an Associate Professor of Political Science at the University at Albany, SUNY. She is the author of Automating Inequality: How High-Tech Tools Profile, Police, and Punish the Poor; Digital Dead End: Fighting for Social Justice in the Information Age; and co-editor... Read More →
avatar for Andres Y. Gonzalez

Andres Y. Gonzalez

Law Student, University of Hawaii, William S. Richardson School of Law
Andres is a 3L at the University of Hawaii and was the ATJ Tech Fellow at LawHelpNY last summer. Moving from Cuba at the age of 20, Andres worked tirelessly to learn English and continue his college education. He received a B.A. in Anthropology from Stanford University and currently... Read More →
avatar for Irene Mo

Irene Mo

Attorney
Irene Mo is an attorney based in the Bay Area. Previously, she was a fellow with the ABA Center for Innovation. Her fellowship project focused on the privacy and data security risks faced by low-income and marginalized individuals. | | For her work at the Center, Irene was recognized... Read More →
avatar for Mary O'Shaughnessy

Mary O'Shaughnessy

Director, Information Services, Her Justice
As Director of Information Services at Her Justice, Mary ensures that the systems and technology in place enable the staff to accomplish their mission of helping women living in poverty obtain civil legal services. Before joining Her Justice in 2009, Mary was a key contributor in... Read More →


Wednesday January 9, 2019 3:45pm - 5:00pm
Maurepas 3rd Floor

3:45pm

Raising the Bar: Training Legal Aid Attorneys for a Changing World
The rapidly evolving technology landscape often poses challenges for organizations that have limited resources to dedicate to technology training. The LSC TIG funded “Raising the Bar” project is currently piloting a training approach that is used by private law firms to train their attorneys and support staff on technology skills that they may encounter in their day-to-day work, such as improving their proficiency using Microsoft Office (Word, PowerPoint and Excel). Panelists from the pilot sites will provide updates on the pilot project and discuss feedback from staff and lessons learned during the first stages of the pilot. Panelists will also discuss different training approaches and how to make them work for different types of organizations.

Speakers
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Jon Miller

Director of Technology, Legal Assistance of Western New York
Jon Miller is the Regional Technology Coordinator for Legal Assistance of Western New York. He began working as an IT Specialist for LawNY in June of 2015 where he supported the organization’s IT systems and training efforts. In December of 2016, he was promoted to his current role... Read More →
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Janis Richman

Director of Consulting Services, Capensys
Janis has been working the legal industry as a training director, change agent, user interface designer, and technology consultant for over 30 years. She specializes in guiding stakeholders and users through the change management process before, during and after any technology initiative... Read More →
avatar for Anna Steele

Anna Steele

Director of Consulting, Just-Tech
As Just-Tech Director of Consulting, Anna works with legal service providers to develop and implement strategic technologies that are in line with their unique needs. A former legal services technologist, Anna values the strong connection between technology and access to justice and... Read More →


Wednesday January 9, 2019 3:45pm - 5:00pm
St. Jerome 3rd Floor
 
Thursday, January 10
 

8:45am

A Modern Approach to Technology Collaboration
Technology is fostering new opportunities for public-private partnerships (3P) in the development of justice-related client solutions. This session will focus on two initiatives where government, courts, nonprofit organizations, and commercial businesses are working together to empower people to address their legal issues. The panelists will provide demonstrations of the solutions developed (TurboTax-like court forms and an intelligent dispute resolution platform), and share “lessons learned” along the road of 3P technology collaboration.

Speakers
avatar for Dave Nolette

Dave Nolette

BC & Digital Programs Director, Justice Education Society of BC
With 10 years’ experience working at Justice Education Society, Dave is now a recognized expert at applying technology to improve access to justice. Based in Vancouver British Columbia, Dave leads a team of 12 staff with expertise in the law, education and digital publishing. Each... Read More →
avatar for Jonathan Verk

Jonathan Verk

cofounder & ceo, coParenter
For over 20 years, Jonathan has held various senior executive positions at companies driving innovation at the intersection of media, entertainment, technology and advertising. | | Jonathan built a reputation growing and expanding such platforms and brands as Shazam, PromaxBDA... Read More →


Thursday January 10, 2019 8:45am - 10:00am
Rex 8th Floor

8:45am

Co-Developing Access to Justice Tech: Design Thinking with a Little (a lot) of Help from our Friends
From Google to Twitter to Uber, all great digital product teams have learned how to apply design thinking to solve problems efficiently. But what about pro bono teams? In this session, panelists will outline the co-development process leveraged by Paladin and Dentons to collaboratively design and develop a tech-driven pro bono platform, focusing on intelligent case intake and distribution. Panelists will also share lessons learned from over a dozen research sessions with pro bono coordinators, legal aid organizations, attorneys, and others in the ecosystem. Finally, panelists will brainstorm with the audience on how to use some of these tools effectively.

Speakers
avatar for Adam Meisel

Adam Meisel

Creative Director, Paladin
Adam is an award-winning product design and branding veteran, having worked with clients such as ESPN, Bloomberg, PwC, and Sony Music before making the jump to the startup world. Adam was a founding team member at Justworks, where he helped grow their product, brand, and culture into... Read More →
avatar for Katherine Shank

Katherine Shank

Deputy Director, LAF
Katherine W. Shank is the Deputy Director at LAF. Kate is responsible for identifying and managing organizational issues regarding recruitment, hiring and retention of legal staff, development and implementation of program policy, support of directors in personnel and other matters... Read More →
avatar for Kristen Sonday

Kristen Sonday

Co-Founder, COO, Paladin
Kristen Sonday is the co-founder and COO of Paladin, which helps legal teams run more efficient pro bono programs while increasing access to justice. In her role, she works with Fortune 500s, law firms, law schools, and bar associations to staff, manage, and track pro bono work and... Read More →
avatar for Ben Weinberg

Ben Weinberg

Pro Bono Partner, Dentons US LLP
As Pro Bono Partner, Ben oversees Dentons' US and Global Pro Bono Programs. Ben manages Dentons' ongoing pro bono work and collaborates with legal aid and advocacy organizations to develop new projects. Ben is a frequent speaker at Pro Bono legal conferences, and co-teaches a seminar... Read More →


Thursday January 10, 2019 8:45am - 10:00am
Maurepas 3rd Floor

8:45am

Data and the Life of a Legal Problem: Using Data to Better Understand and Address Legal Needs
What can data tell us about the types and prevalence of civil legal problems, and the consequences for those who experience them? This session will explore examples where municipal, state, court, and legal aid data are used to provide knowledge about legal needs in communities beyond the courthouse door. The panelists will use concrete examples of how existing data can be tapped for research and advocacy. How can data be used to identify patterns and problems in administrative procedure? What can court data tell us about the geography of civil legal problems? And how can we use these data to find and address a legal need before it turns into a crisis? Session attendees will be invited to propose questions that data might answer and brainstorm about how they might use data they collect to surface legal problems in the communities they serve.

Speakers
avatar for Carlos Manjarrez

Carlos Manjarrez

Director, Office of Data Governance and Analysis, Legal Services Corporation
Carlos Manjarrez has over 20 years of social, economic and cultural policy research experience. At the Legal Services Corporation, he manages a team of six analysts in the Office of Data Governance and Analysis (ODGA), which is charged with gathering and analyzing data to monitor... Read More →
avatar for Erika Rickard

Erika Rickard

Senior Officer, The Pew Charitable Trusts
avatar for Tanina Rostain

Tanina Rostain

Professor, Georgetown University Law Center
Tanina Rostain’s current scholarly and teaching interests focus on access to the civil justice system and the function of legal technologies developed to bridge the justice gap.  Her research explores the opportunities and limits of digital tools to provide information about and... Read More →
avatar for Matthew Stubenberg

Matthew Stubenberg

Associate Director of Legal Technology, Harvard Law School - Access to Justice Lab
Matthew Stubenberg graduated cum laude from Maryland Law School in 2013. Interested in using technology to change how the law is practiced, he set out to develop his first legal based app. The iPhone and Android app named, Not Guilty App, was a directory of Court resources and Judges... Read More →


Thursday January 10, 2019 8:45am - 10:00am
Orleans/Rosalie/St. Claude 3rd Floor

8:45am

Integrated Phone Systems to Improve Case Management
The introduction of a new phone system requires staff to adjust to new call flows and technology. Why not seize this moment of change and create tools that enhance the program’s capacity to improve client services at all levels? In this session, Legal Services of North Florida (LSNF) and Montana Legal Services (MLS) will share their stories. When introducing a new cloud-based VoIP system with call center functionality, LSNF worked with LegalServer and Mindsight to develop a tool for staff that allows most incoming client calls to be automatically identified and matched to their LegalServer case details. Montana Legal Services also added more tools that support improved efficiencies and service to clients. Accessing this information promptly allows staff members to have immediate updates on the case to improve call routing and information to the client. Panelists will discuss their conceptual and technical development processes, their implementation challenges, and the benefits achieved through implementation.

Speakers
avatar for Alexander Karsten

Alexander Karsten

Project Manager, LegalServer
Xander is an attorney turned project manager at LegalServer with nearly fifteen years experience in the civil legal services community as a paralegal, intern, attorney, product manager, and now assisting agencies as they transition into LegalServer. He enjoys standup paddle boarding... Read More →
avatar for Zahid Masood

Zahid Masood

Managing Director, Z Consulting Group
Zahid Masood has more than 25 years of experience in assisting legal aid programs with complex strategic technology decisions. His background includes: | 1. Strategic Planning with innovative solutions optimized with state-of-the-art communication technologies, relevant economics... Read More →
avatar for Patrick Mathieu

Patrick Mathieu

Software Engineer, Mindsight
Patrick Mathieu has been working as a software engineering consultant in the Chicago area for 10 years. His specialization lies in building customizations for contact center platforms such as Cisco, Geneys (CIC), and Twilio. When he's not working or programming he's probably playing... Read More →
avatar for Leslie Powell-Boudreaux

Leslie Powell-Boudreaux

Executive Director, Legal Services of North Florida
Leslie's career with legal services began with Legal Services of Greater Miami, where she served as a Senior Attorney and Director of the HIV/AIDS Advocacy Project. Now with Legal Services of North Florida, she managed the Pensacola office for 11 years before transitioning to Executive... Read More →


Thursday January 10, 2019 8:45am - 10:00am
St. Jerome 3rd Floor

8:45am

Older Adults & Technology: The Changing Landscape of Access to Justice for Seniors
More than seven million seniors are living in poverty, and over half of senior households experience at least one legal problem in a year. Civil legal aid advocates will need to maximize efficiency to best achieve justice for this underserved and hard to reach population. In this session, attendees will learn about the growing use of technology among older adults and advocates and how technology can improve legal services delivery to older adults. This session will feature: the Elder Justice Navigator Program, which utilizes a partnership with the New York court system to enable elder abuse victims to obtain temporary family offense petitions remotely; Law Help Interactive Forms that will be designed to address elder abuse and financial exploitation;  and the Legal Risk Detector App, which is a web-based tool created for non-legal services providers to screen elderly clients for legal issues, generate a risk report and direct referral, currently deployed in several states. Panelists will share information about new technology, provide a demonstration, and offer tips for adopting these tools in the legal aid setting.

Speakers
avatar for Sarah R Galvan

Sarah R Galvan

Senior Staff Attorney, Justice in Aging/National Center on Law & Elder Rights
Sarah Galvan is a staff attorney at Justice in Aging, and works with the National Center on Law and Elder Rights (NCLER). Under a contract with the Administration on Community Living, NCLER provides training, case consultation and technical assistance to the legal and aging network... Read More →
avatar for Claudia Johnson

Claudia Johnson

LawHelp Interactive Program Manager, Pro Bono Net
Claudia is a thought leader in access to justice technology for 15 years. At Bay Area Legal Aid in Oakland she designed the Legal Advice Line. Claudia has been an innovator for 21 years for example, starting the lawyer of the day project in eviction court in San Francisco and the... Read More →
DT

David Travis

Chief Clerk, Chautauqua County Family Court
David E. Travis is the Chief Clerk of Chautauqua County Family Court, having been appointed in February 2018. He previously was the Deputy Chief Clerk of Chautauqua County Family Court from May 2004 to February 2018, and the Deputy County Clerk for Chautauqua County from May of 1995... Read More →
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Molly M K White

Staff Attorney, Center for Elder Law & Justice
Molly is a staff attorney with the Center for Elder Law & Justice in Buffalo, NY, with the primary goal of refining and promoting the use of the Legal Risk Detector App throughout the U.S. Molly is also working with Erie County Surrogate’s Court to establish and implement a Help... Read More →


Thursday January 10, 2019 8:45am - 10:00am
Conde/Frontenac 3rd Floor

8:45am

Open Referral in Action: New Solutions for the Legal Service Directory Problem
People seeking help often need assistance that legal aid providers can't provide. Information about the accessibility of other legal aid providers is often hard to find and even harder to trust. Legal aid resource directories are typically maintained in duplicative, incompatible silos, and it's often a struggle to keep them up-to-date. This status quo not only fails legal service providers and their clients, but it also hinders analysis of community needs and program effectiveness. It doesn’t have to be this way. Open Referral is helping organizations take a new approach to this old problem. By using a common data standard and interoperable tools, we can develop a resource directory infrastructure — enabling information about legal aid resources to be updated and verified once, then made simultaneously available to all the different tools and contexts in which people might want to use it. This session will look at several implementations of Open Referral in legal aid — including the Florida Legal Aid Resource Federation, Minnesota’s Legal Organization Online Network, and the Northwest Justice Project.

Speakers
avatar for IV Ashton

IV Ashton

Founder, President, LegalServer
IV Ashton is the founder and President of LegalServer and Houston.AI. IV has a proven track record of providing technical assistance to nonprofit organizations with regard to designing, developing and implementing vital information and knowledge management solutions. As the co-founder... Read More →
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Greg Bloom

Lead, Open Referral
Greg Bloom is the founder of Open Referral, which is promoting open access to resource directory data (i.e. information about the health, human, and social services available to people in need). Previously, Greg directed communications for Bread for the City, the District of Columbia’s... Read More →
avatar for Ilenia Sanchez-Bryson

Ilenia Sanchez-Bryson

Chief Information Officer, Legal Services of Greater Miami, Inc.
| Ilenia Sanchez-Bryson works with staff at every level of Legal Services of Greater Miami and across the legal services community to use technology to improve performance. Ilenia believes that technology is just a tool to improve the way we serve the community and therefore focuses... Read More →
avatar for Jenny J. Singleton

Jenny J. Singleton

Legal Technology Project Manager, MN Legal Services State Support
Jenny ("J") Singleton is the Legal Technology Project Manager at Legal Services State Support where her responsibilities range from managing document assembly and online intake projects to coordinating advocate training and administering ProJusticeMN.org. She is a 2012 graduate of... Read More →


Thursday January 10, 2019 8:45am - 10:00am
Iris 8th Floor

10:30am

Building the Legal Help AI Infrastructure: Taxonomies, Datasets, and Classifiers
Artificial Intelligence (AI) holds huge promise for legal services and access to justice: helping people spot their legal issues, offering them the best resources, and assisting lawyers in triaging and serving clients more effectively. To achieve this AI-powered future, there is crucial infrastructure work to be done. In this session, panelists will describe the groundwork being done to create an ecosystem of AI-powered legal services. This work includes: refining a second version of the National Subject Matter Index as a taxonomy of legal issues; creating labeled datasets around legal help information (including from Reddit, ABA Free Legal Answers, and legal help websites) that can train AI models; marking up legal help websites with a standard scheme; and developing initial classifiers to spot legal issues. Attendees will learn what these AI-infrastructure projects are, and how they can take part in this work and harness it for their own organizations. Attendees will also work to brainstorm other infrastructure efforts, or expansions on the presented ones, that could advance the legal services AI ecosystem.

Speakers
avatar for David Colarusso

David Colarusso

LIT Lab Director, Suffolk University Law School
David Colarusso is the Director of Suffolk University Law School's Legal Innovation and Technology Lab. An attorney and educator by training, he has worked as a public defender, data scientist, software engineer, and high school physics teacher. He is the author of a programming language... Read More →
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Margaret Hagan

Dr., Stanford Law School
Margaret Hagan is the director of Stanford's Legal Design Lab. She is a lawyer with a JD from Stanford and a PhD from Queen's University Belfast. Margaret works on public interest technology -- teaching classes in partnership with courts and self help centers and leading R&D around... Read More →
avatar for Erika Rickard

Erika Rickard

Senior Officer, The Pew Charitable Trusts
SR

Sarterus Rowe

National Technology Assistance Project Coordinator, Northwest Justice Project
Sarterus Rowe is the National Technology Assistance Project Coordinator, Northwest Justice Project, Seattle. He is a techie-lawyer and access-to-justice wizard at NJP where he runs LSNTAP.org the Legal Service National Technology Assistance Project. He has produced over 1000 YouTube... Read More →


Thursday January 10, 2019 10:30am - 11:45am
Orleans/Rosalie/St. Claude 3rd Floor

10:30am

Coding for Lawyers - Learn to Code in 60 Minutes
This interactive training session will introduce lawyers and legal professionals to computer programming in a language called Python which can be used to make algorithms, web scrapers, Twitter bots, and document automators. This course is for ABSOLUTE BEGINNERS WITH NO CODING EXPERIENCE who want to better position themselves in the quickly evolving legal market. Attendees will learn the basics of computer programming, the limitations of what software can do, and how to start writing your own software! This is an interactive training where every attendee will be writing code, so bring a laptop to the session. The training session will be taught by Matthew Stubenberg, the Associate Director of Legal Technology in the Access to Justice Lab at Harvard Law School and William Palin, Access to Justice/Technology Fellow at Harvard Law School.

Speakers
avatar for Matthew Stubenberg

Matthew Stubenberg

Associate Director of Legal Technology, Harvard Law School - Access to Justice Lab
Matthew Stubenberg graduated cum laude from Maryland Law School in 2013. Interested in using technology to change how the law is practiced, he set out to develop his first legal based app. The iPhone and Android app named, Not Guilty App, was a directory of Court resources and Judges... Read More →


Thursday January 10, 2019 10:30am - 11:45am
Maurepas 3rd Floor

10:30am

Made in NYC: Emerging Access to Justice Technology
The session begins with short five-minute demos of emerging access to justice technologies made in New York City, including Community.lawyer, Daisy Debt, Upsolve, and Paladin. Panelists will then engage in a discussion about the current access to justice startup landscape in NYC and common challenges faced by A2J entrepreneurs. Finally, the presenters will break-out into an interactive module, where participants can directly interact with the showcased organizations and their products.

Speakers
avatar for Tim Baran

Tim Baran

LawHelpNY Program Manager, Pro Bono Net
Tim's two-decade journey in the legal profession has taken him from law firm librarianship to legal tech and marketing to access to justice. In his current role as LawHelpNY Program Manager, Tim works closely with legal services and community based organizations to bolster collaboration... Read More →
FC

Felicity Conrad

CEO, Paladin
Felicity is the Co-founder and CEO of Paladin, which helps legal teams streamline their pro bono programs with a mission to increase access to justice. Before founding Paladin, Felicity was a litigator in the New York office of Skadden, Arps, Slate, Meagher & Flom. An alumnus of NYU... Read More →
avatar for Thomas Officer

Thomas Officer

Cofounder, Community.lawyer
Lawyer, designer, and web developer. Born in France, raised in New Hampshire, law school in Scotland. Talk to me about designing expert systems for greater access to justice.
KT

Kristin Turner

Managing Attorney, Upsolve
Kristin Turner is the Managing Attorney at Upsolve, where she manages all of Upsolve's day-to-day legal operations. Before Upsolve, Kristin spent time at White & Case LLP in Palo Alto, Public Defender Service in Washington DC, and the Department of Justice, specializing in Human Rights... Read More →
avatar for Linda Tvrdy

Linda Tvrdy

Founder, DaisyDebt.org
Linda Tvrdy is a co-founder and President of DaisyDebt.org, a nonprofit technology organization that helps low-income consumers access their rights against third-party collectors. | | Linda is an advocate for technology and open data to increase access to justice and to improve... Read More →


Thursday January 10, 2019 10:30am - 11:45am
Rex 8th Floor

10:30am

Navigating the High Seas of Security
Come ye you security lubbers and learn about protecting your organizations from the attackers on the high seas of security. Come sail away with knowledge about attacks on legal organizations, why these continue to happen, why you might be next, and solutions to aid in the prevention of an attack on your organization.

Speakers
avatar for Jada Breegle

Jada Breegle

CIO, Legal Services Corporation
avatar for Josh Lazar

Josh Lazar

Senior Director of Information Technology, Community Legal Services of Mid-FL
Josh Lazar is the Senior Director of Information Technology at Community Legal Services of Mid-Florida, a nonprofit law firm striving to provide access to justice through high quality legal assistance to low-income persons. His career experiences span undergraduate collegiate education... Read More →


Thursday January 10, 2019 10:30am - 11:45am
St. Jerome 3rd Floor

10:30am

Plan on Progress: Reimagining the Online Triage and Intake System in Illinois
No legal aid program exists in a vacuum. Each is a part of a broader ecosystem of help -- a complicated web of qualifications, priorities, service levels, and types. The Online Triage and Intake System in Illinois is a single-entry point for potential clients to apply online for services at seven legal aid organizations in Illinois. OTIS, as it is called, recently underwent a rigorous, top-to-bottom evaluation with the goal of laying out a vision for the future of the system. The evaluation consisted of discovery, qualitative and quantitative analysis, and recommendations. Research consisted of: combined analyses of OTIS data, legal organization intake data, and external administrative data; stakeholder interviews; user experience journey mapping; and more. What did it find? The results may be surprising.

Speakers
avatar for Hanna Kaufman

Hanna Kaufman

Counsel for Innovation & Technology, Lawyers Trust Fund of Illinois
Hanna Kaufman serves as Counsel for Innovation & Technology at the Lawyers Trust Fund of Illinois. In her role, she partners with legal aid organizations on projects that use new technologies and service delivery models to help serve more clients more efficiently and effectively... Read More →
avatar for Rachel J. Perry

Rachel J. Perry

Founder & Principal, Strategic Data Analytics
Rachel J. Perry is Founder and Principal at Strategic Data Analytics, LLC. SDA is a data analysis consulting firm that helps organizations use data to celebrate successes, analyze client service effectiveness, increase organizational efficiency, impress funders and increase revenue... Read More →
avatar for Laura Quinn

Laura Quinn

Director of Data (FJTC); Product and Content Manager (OLH), Florida Justice Technology Center; Ohio Legal Help
Laura Quinn is a technology designer and researcher with more than 20 years of experience in gathering data—in the business, nonprofit, and foundation worlds—and translating it into formats for decision making. She is currently serving as the outgoing Director of Data for the... Read More →
avatar for Teri Ross

Teri Ross

Interim Executive Director, Illinois Legal Aid Online
As Interim Executive Director at Illinois Legal Aid Online (ILAO), Teri leads a team of 16 people who are experts in content strategy, software development, document automation, community engagement, volunteer management, fundraising and finance. She fosters strategic partnerships... Read More →


Thursday January 10, 2019 10:30am - 11:45am
Conde/Frontenac 3rd Floor

10:30am

Using Innovative Technology to Address the Complex Legal Needs of Crime Victims
Victims of crime have identified access to accurate and reliable legal information as a barrier to accessing legal services. The Legal Information Network of Colorado (LINC) program at Rocky Mountain Victim Law Center (RMvlc) developed a robust legal information website and integrated issue-spotting application for victims of crime to address that barrier as part of an Office for Victims of Crime (OVC) funded victim legal assistance network. Session panelists will utilize a case study of a year in the life of a crime victim to shed light on the complex legal needs involved and how the LINC website helps people address those needs. Panelists will also discuss lessons learned in developing technology-based tools.

Speakers
avatar for Kazi Houston

Kazi Houston

Legal Director, Rocky Mountain Victim Law Center
Kazi Houston, MSW, JD, is the Legal Director at Rocky Mountain Victim Law Center (RMvlc), a non-profit victim rights law firm in Denver, Colorado that is also the home of the Legal Information Network of Colorado (LINC), a victim legal assistance network. Kazi received her Juris Doctorate... Read More →
avatar for Emily Tofte Nestaval

Emily Tofte Nestaval

Executive Director, Rocky Mountain Victim Law Center
Emily has over 15 years’ experience in the anti-violence field. Throughout her career, Emily has been able to meld her passion for serving survivors of violence and non-profit management. In 2008, she moved to Colorado where she was the Assistant Director of Moving to End Sexual... Read More →


Thursday January 10, 2019 10:30am - 11:45am
Iris 8th Floor

1:45pm

A How-To Guide: Making End-to-End Pro Se Assistance Work
Traditionally, pro se assistance has been characterized by brief advice before a client is left to file their own case, which makes it hard to know and track what happens after filing. It also leads to massive drop-off rates of clients who do not get the outcomes they want. Advancements in mobile technology, user interface, and docket tracking are now enabling end-to-end provision of legal services to pro se clients in small claims, bankruptcy, and other areas. This session will help attendees think through designing pro se experiences for their own clients from beginning to end, including: (1) reaching clients through Google search engine optimization and other digital marketing channels; (2) educating clients as they move through your pro se pipeline; (3) implementing effective strategies to track and minimize drop-off rates; and (4) determining whether clients get the desired outcomes.

Speakers
avatar for Nicole Bradick

Nicole Bradick

CEO, Theory and Principle
Nicole Bradick is the Founder and Chief Executive Officer at Theory and Principle, a legal technology product design and development firm. Nicole and her team work with global law firms, foundations, and legal technology companies to build innovative digital products related to law... Read More →
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Kristin Turner

Managing Attorney, Upsolve
Kristin Turner is the Managing Attorney at Upsolve, where she manages all of Upsolve's day-to-day legal operations. Before Upsolve, Kristin spent time at White & Case LLP in Palo Alto, Public Defender Service in Washington DC, and the Department of Justice, specializing in Human Rights... Read More →


Thursday January 10, 2019 1:45pm - 3:00pm
Orleans/Rosalie/St. Claude 3rd Floor

1:45pm

Always On: Assessing or Hosting Cloud Services that Can't Fail
Reliable, safe web services are often critical to an organization’s effectiveness. This session will help attendees understand the methods used for encryption, security, and redundancy in cloud applications. Attendees will learn from hands-on experts how to evaluate the services they want to assess or purchase and what is needed to host web services with confidence. Panelists will discuss the nuts and bolts behind finding web services that are resilient, fast, and accessible wherever and whenever needed. Panelists will describe current methods and myths regarding encryption and security practices, such as multi-factor authentication, backup and recovery methods, health monitoring, and disaster recovery.

Speakers
avatar for Jeff Hogue

Jeff Hogue

Operations and Community Relations, LegalServer
Jeff Hogue’s passion lies in innovative nonprofit strategies and legal aid projects that leverage technology to help low income people and other vulnerable populations who struggle to attain fair access to legal information and counsel. He is the Director of Operations and Community... Read More →
avatar for Jonathan Pyle

Jonathan Pyle

Contract Performance Officer, Philadelphia Legal Assistance
Jonathan Pyle is the Contract Performance Officer at Philadelphia Legal Assistance (PLA), where he is responsible for LSC compliance, reporting, and implementing new uses of technology to analyze, streamline, and expand service delivery. Before joining PLA, he practiced law in the... Read More →
JS

Jonathan Snell

Technical Lead, LegalServer
Jon Snell is the lead developer for LegalServer. He joined the Legal Server team in 2007 and has worked to solve the technical challenges in scaling from 4 to over 200 clients today. Jon oversees development practices which ensure data security, reduce the risk of issues and code... Read More →
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Nate Vogel

Director of Law & Technology, Community Legal Services
Nate Vogel is Director of Law and Technology at Community Legal Services (CLS) in Philadelphia. His work focuses on integrating data and technology into CLS's legal and policy advocacy. Before joining CLS, he served as a law clerk for the Honorable Judge Gerald Austin McHugh of the... Read More →


Thursday January 10, 2019 1:45pm - 3:00pm
Maurepas 3rd Floor

1:45pm

Connecting Tech-Savvy Law Students with Legal Aid Organizations
Organizations struggle to find qualified individuals interested and trained in Access to Justice (ATJ) technologies. How can the legal aid community seed interest in tech opportunities and make them readily available to law students? How can organizations make sure they choose the right applicant for the job and maximize the effectiveness of the employee? This panel will: explore ways to get law students involved in legal technology prior to graduation, provide insight as recent graduates of the ATJ Tech Fellows Program, and discuss ways to reach qualified applicants. Panelists from host organizations will discuss hiring strategies, how to find qualified applicants, what traits to look for, and how to use supervisory roles that support a beneficial relationship between organization and student. In addition, panelists will provide advice on adding tech legal clerks and staff into their organization. Attendees will be asked to share experiences hiring or serving as tech legal clerks. Panelists will help organizations who want to introduce law students into their workforce and current ATJ tech and help law students who aspire to get into the legal technology field.

Speakers
avatar for Talia Boiangin

Talia Boiangin

2018 ATJ Tech Fellow, University of Miami Law School
Talia is a second-year law student at the University of Miami. She is passionate about technology and policy relating to technology. Before law school, Talia worked with Cyber Civil Rights Initiative (CCRI), a non-profit organization that advocates for technological, social, and legal... Read More →
avatar for Stephen Caines

Stephen Caines

2018 Access to Justice Technology Fellow, University of Miami School of Law
Stephen Caines is a third-year law student at the University of Miami. He is a New York native and 2018 Access to Justice Technology Fellow. Stephen is earning a concentration in Business, Innovation, Law, and Technology. His coursework has included Law, Policy, and Technology, Digital... Read More →
avatar for Josh Lazar

Josh Lazar

Senior Director of Information Technology, Community Legal Services of Mid-FL
Josh Lazar is the Senior Director of Information Technology at Community Legal Services of Mid-Florida, a nonprofit law firm striving to provide access to justice through high quality legal assistance to low-income persons. His career experiences span undergraduate collegiate education... Read More →
avatar for Ilenia Sanchez-Bryson

Ilenia Sanchez-Bryson

Chief Information Officer, Legal Services of Greater Miami, Inc.
| Ilenia Sanchez-Bryson works with staff at every level of Legal Services of Greater Miami and across the legal services community to use technology to improve performance. Ilenia believes that technology is just a tool to improve the way we serve the community and therefore focuses... Read More →


Thursday January 10, 2019 1:45pm - 3:00pm
St. Jerome 3rd Floor

1:45pm

Limited Scope Services: A Core Part of 100% Access
Any true 100% access to justice solution requires limited scope representation as a core component. We know that pro se litigants want those options. The technology to connect lawyers offering limited scope services to legal consumers already exists. So why aren’t more legal consumers finding limited scope attorneys online? This session will explore current efforts to expand the delivery of unbundled services through on-line portals and platforms and the challenges and roadblocks faced along the way. Are you currently grappling with how to integrate limited scope services into an existing portal, lawyer referral, or triage system? Are you looking to build a new system from the ground up? Do you have a success story to share? Attendees will be asked to discuss how they can potentially connect attorneys offering limited scope services to legal consumers who want them in their communities. The goal of this session is for attendees to leave with a roadmap for integrating limited scope services into new or existing platforms within their communities.

Speakers
DA

Dave Aarons

CEO, Unbundled Attorney
Dave Aarons is the Founder and CEO of Unbundled Attorney, a lead generation company that works exclusively with attorneys that provide unbundled legal services. After over a decade of training and educating thousands of attorneys on how to ethically and profitably deliver unbundled... Read More →
avatar for Katherine Alteneder

Katherine Alteneder

ExecutiveDirector, SRLN
Katherine Alteneder has been the Executive Director of the Self-Represented Litigation Network since 2013. During her tenure, the SRLN has grown from being a small unfunded project nested within the National Center for State Courts to the diversely funded independent national backbone... Read More →
avatar for Jessica Bednarz

Jessica Bednarz

Director of Innovation & Training, The Chicago Bar Foundation
Jessica Bednarz is the Director of Innovation & Training for the CBF’s Justice Entrepreneurs Project (JEP). Jessica helps JEP lawyers chart new paths in the practice that make their services more accessible and affordable for the public. She develops and manages the JEP curriculum... Read More →
avatar for Marquita Green

Marquita Green

Family Law Low Bono Director, Jacksonville Area Legal Aid, Inc.
Marquita Green currently serves as the Family Law Low Bono Director for Jacksonville Area Legal Aid. Prior to this position, Ms. Green assisted with the Florida Access to Justice Commission as well as judicial education for the Office of the State Courts Administrator. Upon receiving... Read More →


Thursday January 10, 2019 1:45pm - 3:00pm
Conde/Frontenac 3rd Floor

1:45pm

Outcome Surveys: Data, Channel, and Design
It’s hard to overstate the potential value of a comparable, ecosystem-level data set about legal aid outcomes. A significant part of achieving that, however, is managing comparable data collection practices across different organizations and jurisdictions. Building on the success of The Legal Aid Society of Cleveland's Outcome Texting Project, this session will explain, engage, and help other legal aid providers build their own outcome SMS surveys based on common indicators and data collection tools.

Speakers
DJ

David Johnson

Grants Administrator/Data Analyst, The Legal Aid Society of Cleveland
David Johnson has served as the Grants Administrator and Data Analyst for the Legal Aid Society of Cleveland since October 2015. Before entering the legal services sphere, he worked for a research consulting firm and as the research director for a start-up foreign policy nonprofit... Read More →
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Sean McDonald

CEO, FrontlineSMS
Sean is the CEO of FrontlineSMS, the co-founder of Digital Public, and a Fellow at Duke's Center for Law and Technology.
AP

Andrea Puhak

Frontline SMS


Thursday January 10, 2019 1:45pm - 3:00pm
Rex 8th Floor

1:45pm

Using Technology to Empower Advocates to Assist Limited English Proficient Clients
Limited English proficient (LEP) clients experience significant barriers to access the justice system. At the same time, advocates, including pro bono volunteers, may be less willing to take on LEP clients because of the increased resources involved or simply due to lack of knowledge. This session will examine creative approaches and technology that can be used to bridge this divide, best practices to ensure meaningful language access, and ways to address reluctance in representing LEP clients.

Speakers
avatar for Patrick Fodell

Patrick Fodell

Training Institute Senior Manager, OneJustice
As the Training Institute Manager, Patrick dedicates his time to the California Pro Bono Training Institute, a new and innovative projected created by the Pro Bono Directors of OneJustice, Legal Aid Foundation of Los Angeles, and Neighborhood Legal Services of Los Angeles County... Read More →
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Lillian M. Moy

Executive Director, Legal Aid Society of Northeastern New York
Lillian M. Moy became the Executive Director of the Legal Aid Society of Northeastern New York, Inc.in Albany NY in 1995. She is a 1981 graduate of Boston University School of Law. She is a former member of the Board of the National Legal Aid & Defender Association and past Chair... Read More →
avatar for Dave Nolette

Dave Nolette

BC & Digital Programs Director, Justice Education Society of BC
With 10 years’ experience working at Justice Education Society, Dave is now a recognized expert at applying technology to improve access to justice. Based in Vancouver British Columbia, Dave leads a team of 12 staff with expertise in the law, education and digital publishing. Each... Read More →
avatar for Phong Wong

Phong Wong

Pro Bono Director, Legal Aid Foundation of Los Angeles
Phong Wong is the Pro Bono Director at the Legal Aid Foundation of Los Angeles and has devoted her entire legal career to help those in need. At LAFLA, Phong oversees the pro bono program and coordinates the outreach, recruitment and hiring of all volunteers. She works closely with... Read More →


Thursday January 10, 2019 1:45pm - 3:00pm
Iris 8th Floor

3:45pm

Accessibility Within Reach: Improving Website Accessibility When You Don't Have an Expert
The Legal Services Corporation’s Statewide Website Assessment Project had a lot to say about the accessibility of our websites. There are many reasons why the legal services community should care about whether their websites are inclusive. It is easy to become overwhelmed by accessibility standards and conclude that you can’t improve your website’s accessibility without an expert. However, there are free tools that can address your concerns! This session will help attendees learn how to use free tools to help assess basic accessibility errors; improve readability; find accessible color palettes; create accessible images, infographics, and videos; and learn how to find coding tutorials to make custom features on your site.

Speakers
avatar for David Berman

David Berman

CEO, David Berman Communications
David Berman is one of perhaps 20 people in the world to hold CPWA certification and 100 people globally to hold CPACC certification, the World’s only certifications for accessibility professionals.These certifications are issued by the US-based IAAP (International Association of... Read More →
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Riquan King

Tech Fellow, Atlanta Legal Aid Society
I, Riquan King, am a second-year law student at Florida International University. I am the current president of the Intellectual Property Student Association and treasurer of the Student Bar Association at FIU College of Law. I have interested in intellectual property, sports law... Read More →
avatar for Kris Surette

Kris Surette

Web Manager, Legal Services Law Line of Vermont
Kris manages web content and web projects for the statewide VTLawHelp.org website. She is coordinating a TIG grant project to improve the accessibility of the website for people with disabilities, as well as people who use smartphones to access the website.
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Kristin Verrill

Director of Grants & Innovation, Atlanta Legal Aid Society, Inc.
Kristin Nelson Verrill is the Director of Grants & Innovation at Atlanta Legal Aid Society. For over 14 years, she has been developing and implementing technology tools to increase and improve legal advocacy for low income clients. She is Atlanta Legal Aid’s Legal Server administrator... Read More →


Thursday January 10, 2019 3:45pm - 5:00pm
Conde/Frontenac 3rd Floor

3:45pm

Automated Workflow: A Helpline Case Study
This helpline case study will explore how a dynamic case management system allows legal aid providers to automate workflow (with no coding required), integrate with other software, collaborate with internal and external partners, and improve analytics through artificial intelligence embedded applications. Panelists will discuss the data-driven need for an automated workflow, the case management selection and implementation process, artificial intelligence components and use cases, and provide lessons learned one year after implementation.

Speakers
avatar for Lukas Bell

Lukas Bell

Implementation Consultant, Kim Technologies
Lukas Bell is an Implementation Consultant with Kim Technologies, a flexible platform that harnesses artificial intelligence to provide a no-code configurable document, data and work flow processing experience. With his BBA in International Business from Hofstra University in Hempstead... Read More →
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Timothy Hughes

HELP4TN Program Manager, Tennessee Alliance for Legal Services
Tim Hughes is the HELP4TN Program Manager and Staff Attorney with the Tennessee Alliance for Legal Services. Since its launch in January 2013, Tim has run the state's only free legal hotline for low-income Tennesseans, 1-844-HELP4TN, handling over 11,000 calls since its inception... Read More →
avatar for Kirsten Jacobson

Kirsten Jacobson

Staff Attorney, Tennessee Alliance for Legal Services
Kirsten Jacobson is a Staff Attorney at the Tennessee Alliance for Legal Services. She focuses on leveraging technology to provide new legal service delivery models and increase access to legal care for low-income Tennesseans. Kirsten joined TALS as an Equal Justice Works Fellow in... Read More →


Thursday January 10, 2019 3:45pm - 5:00pm
Rex 8th Floor

3:45pm

Connecting Self-Help Centers - Videoconferencing and Beyond
This session will provide an update on an effort to connect thirteen rural court self-help centers throughout the State of California to enable them to provide joint workshops, increase capacity to serve litigants in languages other than English, and provide extensive legal information. The session will focus on lessons learned in the first two years of operation, including the challenges of changing models of practice and how the effort has expanded to developing common resources for workshops and trial preparation. The panel will also discuss how this effort has pointed to the need for additional staff training on new areas of law and service delivery techniques.

Speakers
avatar for Bonnie Hough

Bonnie Hough

Principal Managing Attorney, Judicial Council of California
Bonnie Rose Hough is the Managing Attorney for the Center for Families, Children & the Courts of the Judicial Council of California and oversees its Access to Justice, Self Help, Family Law, Domestic Violence, and Tribal/State programs. She manages the Sargent Shriver Civil Counsel... Read More →
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Melanie Snider

SHARP Managing Attorney, Butte County Superior Court
Melanie is the Managing Attorney for Lake, Tehama, Glenn and Butte Counties' Self-Help Centers (SHARP) and the Family Law Facilitator for Lake and Butte Counties since 2011. Prior to that, she was in private practice in Sacramento, CA with a focus on family and dependency law. Melanie... Read More →


Thursday January 10, 2019 3:45pm - 5:00pm
Iris 8th Floor

3:45pm

Evaluation 101: Understanding, Designing, and Implementing Evaluation Methods and Practices within the Legal Aid Community
There is a huge disconnect between the nonprofit legal field and the utilization of evaluation methods and practices that are commonplace in other social service practice areas. The field of evaluation has developed systematic methods and approaches that can be used to inform decision-making. When we think about what evaluation is and how it is operationalized, we can quickly become bogged down in jargon that leads to more confusion and an inability to create a shared language around what we are really trying to get at. In this session, panelists will provide attendees with easy-to-implement evaluation methods and tools and share examples of evaluation methods successfully applied in the legal aid context. Attendees will also learn about the Evaluation Feedback Project and how they can easily participate to receive valuable and free advice to improve their own evaluation instruments.

Speakers
avatar for Ed Marks

Ed Marks

Statewide Pro Bono Manager, Legal Aid Services of Oregon
Ed Marks is Executive Director of New Mexico Legal Aid. Ed has been involved in TIG projects and other national legal aid technology initiatives for nearly 20 years. Ed was previously Deputy Director for Advocacy at Legal Aid of Western Ohio in Toledo, where he also founded Legal... Read More →
avatar for Rachel J. Perry

Rachel J. Perry

Founder & Principal, Strategic Data Analytics
Rachel J. Perry is Founder and Principal at Strategic Data Analytics, LLC. SDA is a data analysis consulting firm that helps organizations use data to celebrate successes, analyze client service effectiveness, increase organizational efficiency, impress funders and increase revenue... Read More →
avatar for Tara Saylor

Tara Saylor

Principal, Tara Saylor & Company
Dr. Saylor is a research and evaluation consultant. She has completed several TIG evaluations for LSC. She is the Principal of Tara Saylor & Company LLC, and is joined by two professors (Johns Hopkins University and University of Tulsa) who assist on evaluation projects. Tara received... Read More →
avatar for Kelly Shaw-Sutherland

Kelly Shaw-Sutherland

Director of Research and Evaluation, Legal Aid of Nebraska
As a trained social science researcher and evaluator, Kelly Shaw-Sutherland has spent the last 13 years working collaboratively with people across multiple disciplines and professional backgrounds on a wide array of research and evaluation endeavors. In July 2015 she joined Legal... Read More →


Thursday January 10, 2019 3:45pm - 5:00pm
Orleans/Rosalie/St. Claude 3rd Floor

3:45pm

I Get Diversity but What is Inclusion: The Impact of Implicit Bias in Legal Tech
In a recent American Bar Association article by Jason Tashea titled, "Legal Tech has a Diversity Problem," the author discusses how a lack of inclusion in hiring, retention, design, and the development of legal technology may lead down a path of design bias. This interactive session will examine the impact of diversity and inclusion and explore how implicit bias may manifest in the hiring and retention of legal advocates and in the design and development of legal technology. Panelists will address how to build a sustainable approach to overcome a lack of inclusion and how to keep this conversation going. Strategies will include understanding how to recognize one’s individual biases and how to interrupt those biases in the design and development phases of the legal technology setting and beyond. Attendees will leave with a framework for how to have difficult dialogues and learn multiple approaches to building their own community of support.

Speakers
avatar for Sara Agate

Sara Agate

Future Lawyer 2019, Chicago-Kent College of Law - Illinois Institute of Technology
Sara Agate has been embracing tech for several years in telehealth as a thought-leader on how urban communities face similar access to healthcare services issues as rural areas. She joins the legal tech space with a focus on bridging the gap between health, law, and tech. She is on... Read More →
avatar for Andres Y. Gonzalez

Andres Y. Gonzalez

Law Student, University of Hawaii, William S. Richardson School of Law
Andres is a 3L at the University of Hawaii and was the ATJ Tech Fellow at LawHelpNY last summer. Moving from Cuba at the age of 20, Andres worked tirelessly to learn English and continue his college education. He received a B.A. in Anthropology from Stanford University and currently... Read More →
avatar for Dina Shafey Scott

Dina Shafey Scott

Training and Technical Assistance Coordinator, Legal Services Corporation
Dina Shafey Scott is the inaugural Training and Technical Assistance Coordinator with Legal Services Corporation, in that she is tasked with creating and coordinating the forthcoming Legal Services learning platform for grantees and other stakeholders in the Legal Aid field. Dr. Shafey... Read More →
avatar for Miguel Willis

Miguel Willis

LSAC Presidential Innovation Fellow, Law School Admission Council
Miguel Willis currently serves as the inagural LSAC Presidential Innovation Fellow. Where he oversees Access to Justice Tech Fellows Program, which he founded while obtaining his JD from Seattle University School of Law. The Fellows Program pairs law students with legal services organizations... Read More →



Thursday January 10, 2019 3:45pm - 5:00pm
Maurepas 3rd Floor

3:45pm

Test Drive A2J Author - Learn to Automate a Document in 75 Minutes!
A2J Author allows anyone to automate a document or legal process with a tool that is accessible, well tested, and designed specifically for self-represented litigants. It has been used over 4.5 million times since 2005. This hands-on session will allow attendees to try out document automation and see how easy it is for non- programmers to create an A2J Guided Interview and an A2J Template. A2J Author’s interface is simple enough for new users to rapidly pick up the skills necessary to create complex document assembly packages. During the session, attendees will get a quick tutorial on the software, dive into a sample exercise, and try it out themselves. Panelists will also talk about the options for hosting your own A2J Guided Interviews and A2J Templates, including easy-to-use self-hosting instructions, the brand new a2j.org hosted solution, or with LawHelp Interactive. Make sure to bring your laptop!

Speakers
avatar for Jessica Frank

Jessica Frank

A2J Author Project Manager, CALI
Jessica Frank is the A2J Author Project Manager for the Center for Computer-Assisted Legal Instruction (CALI). She oversees the development team for A2J Author and provides community outreach, technical support, and training resources to the automated document development community... Read More →
avatar for John Mayer

John Mayer

Executive Director, CALI
Executive Director of CALI - law school consortium. Developers of A2J Author and hosts of A2J.org. Not a lawyer, 30 years working in tech, legal education and access to justice.
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Tobias Nteireho

Backend Developer, CALI
Tobias Nteireho is the Backend Developer for CALI. He holds a BS in Electrical Engineering from Drexel University. Tobias has been working on A2J since November 2017. He is currently developing software including A2J.org, maintaining and deploying servers, and providing support to... Read More →


Thursday January 10, 2019 3:45pm - 5:00pm
St. Jerome 3rd Floor
 
Friday, January 11
 

8:00am

LawHelp/probono.net Network Session: What's New and What's Next for 2019
This session will highlight LawHelp/probono.net network activities and developments. Pro Bono Net staff will discuss new and upcoming developments for the LawHelp.org and probono.net platforms, including updates related to ongoing TIG-funded LawHelp projects driving accessibility, user experience, search and analytics innovations, and projects that feature the probono.net platform as a central hub for pro bono mobilization and engagement. In addition, project coordinators from our network will share highlights of new initiatives in their communities that leverage their statewide websites in innovative ways to empower people with legal needs and mobilize pro bono volunteers, including the integration of LawHelp with allied projects around crime victims' rights.

Speakers
avatar for Quisquella Addison

Quisquella Addison

LawHelpNY Program Director, Pro Bono Net
Quisquella Addison is currently the LawHelpNY Program Director at Pro Bono Net, a national nonprofit, dedicated to increasing access to justice for low income and marginalized communities through the development of innovative technology solutions. LawHelpNY’s mission is to provide... Read More →
avatar for Alex Clark

Alex Clark

Community Outreach Assistant, Montana Legal Services Association
Alex has been with Montana Legal Services Association for over 4 years, beginning as an AmeriCorps Member and now managing TIG projects and state-wide outreach.
avatar for Mike Grunenwald

Mike Grunenwald

Program Manager, Pro Bono Net
As the manager of the LawHelp.org and probono.net programs at Pro Bono Net, Mike's work focuses on developing innovative strategies for using technology to support unrepresented individuals and pro bono attorneys around the country. Before joining Pro Bono Net in March 2015, Mike... Read More →
avatar for Laurie Rashidi-Yazd

Laurie Rashidi-Yazd

Director of Pro Bono Services, Atlanta Legal Aid Society Inc.
Laurie is the pro bono director at Atlanta Legal Aid, a position made possible through a LSC Pro Bono Innovation Fund grant, and coordinates the programs more than 15 pro bono projects serving clients in 5 Metro Atlanta counties through 5 offices and a medical legal partnership. She... Read More →


Friday January 11, 2019 8:00am - 9:15am
Rex 8th Floor

8:00am

Legal Services Drupal Community Session
Drupal developers and organizations that use or are considering using Drupal should make sure to attend this interactive session. Attendees will learn about updates and advancements in using Drupal in legal services, share updates on their projects, and collaborate with the Drupal community. Abhijeet Chavan will outline the new features and improvements in DLAW 7, including SEO and accessibility refinements. DLAW (Drupal for Legal Aid Websites) is a Drupal distribution for building public information websites. DLAW development is supported by LSC Technology Initiative Grants. Panelists will discuss migration from Drupal 7 to Drupal 8, share some of the challenges and lessons along the way, and will survey tools that make that process easier. The session will highlight the custom Federal Poverty Guidelines module and Illinois Legal Aid Online’s product roadmap and their recent and upcoming work around process-driven user experiences, personalization, and AI-driven triage and intake.

Speakers
avatar for Abhijeet Chavan

Abhijeet Chavan

Tyler Technologies, Inc.
Abhijeet Chavan has over 20 years of technology consulting experience with public sector, higher education, and non-profit clients. Abhijeet was named to the Fastcase 50 list of global legal innovators in 2017. He regularly presents at conferences on access to justice and artificial... Read More →
avatar for Gwen Daniels

Gwen Daniels

Software Product Director, Illinois Legal Aid Online
Gwen is ILAO's Software Product Director and has been with ILAO since 2004. She is the product owner for IllinoisLegalAid.org and leads our software engineering and user experience teams to ensure our technical products meet the needs of users and align with our strategic goals. Gwen... Read More →
avatar for Sam Harden

Sam Harden

Project Manager, Florida Justice Technology Center
avatar for Brian Stewart

Brian Stewart

Programmer/Analyst, BDS Wroks
Brian has been a database programmer since the mid 80s and has been developing Drupal websites for Legal Services and other non-profits for the past 10 years. He plays music and lives in Downeast Maine with his wife, Pam, a homebirth midwife.



Friday January 11, 2019 8:00am - 9:15am
Maurepas 3rd Floor

8:00am

Toolsets that Anyone Can Use to Create Simple User-friendly Online Forms. No Coding Required!
One of the most practical methods to improve access to justice is to provide self-help online forms. In this session, attendees will learn about toolsets anyone can use to create attractive and user-friendly forms. This session was inspired by two projects that utilized no-code platforms to develop online forms. The team developing Florida Name Change needed a toolset that would allow them to quickly create 40+ guided interviews that populate fill-in-the-blank forms and found the perfect solution in an integrated toolset of Typeform, Zapier, and Webmerge. Since the FloridaNameChange.org website launched in March 2018, over 4,500 forms have been filled out. HelpSelf Legal decided to engineer its own solution: an intuitive document assembly platform for technophobes. HelpSelf’s interface allows anyone to craft guided interviews and map questions to fields in court forms.

Speakers
avatar for Dorna Moini

Dorna Moini

Founder, HelpSelf
Dorna is the founder of HelpSelf, a no-code document automation tool allowing legal aid to create powerful platforms to streamline repetitive work - without the help of a developer. The software has been called the "easiest document assembly tool" and it takes just 10 minutes to learn... Read More →
avatar for Joseph Schieffer

Joseph Schieffer

Chief Technology Officer (CTO), A2J Tech Store
Joseph Schieffer is the founder and Chief Technology Officer at A2J Tech Store, a social enterprise that builds technology to improve access to justice. Joseph can be found collaborating with advocates to develop human-centered solutions. Joseph is an innovator in designing and developing... Read More →
avatar for Brandon Thomas

Brandon Thomas

Developer, Florida Justice Technology Center
Brandon Thomas is one of FJTC’s primary developers. He brings more than 16 years of business analysis, analytics, and solution architecting experience to the team.


Friday January 11, 2019 8:00am - 9:15am
Orleans/Rosalie/St. Claude 3rd Floor

9:30am

Content is King...If Your Users Can Find It
The content behind statewide websites is an incredible tool for anyone trying to solve a legal problem. Fantastic legal information, easy-to-use online intake and triage, automated forms, statewide websites have it all. However, great content alone is just a piece of the puzzle. Titles, metadata, structure, and SEO all contribute to whether users can get to the information they need. This session will focus on two programs that are rethinking the site search tool based on analytics, user research, and best practices to make information more accessible once users arrive on the site. Attendees will learn what these programs have done to improve overall SEO to make pages visible within external search engines, where most traffic comes from.

Speakers
avatar for Gwen Daniels

Gwen Daniels

Software Product Director, Illinois Legal Aid Online
Gwen is ILAO's Software Product Director and has been with ILAO since 2004. She is the product owner for IllinoisLegalAid.org and leads our software engineering and user experience teams to ensure our technical products meet the needs of users and align with our strategic goals. Gwen... Read More →
avatar for Jack Haycock

Jack Haycock

Client Focused Technology Innovator, Pine Tree Legal Assistance
Jack received their Juris Doctor from Northeastern University School of Law in 2016. At PTLA, Jack drafts and publishes plain language client education content of all types, administers PTLA's three Drupal websites, leads client-facing technology projects, heads social media efforts... Read More →
avatar for Maureen Jouhet

Maureen Jouhet

Content Director, Illinois Legal Aid Online
As Content Director at Illinois Legal Aid Online, Maureen helps lower the barriers to the law for lower-income Illinois residents. Maureen is energized by the possibilities of technology. A hard-core content strategy evangelist and creative professional, she understands the importance... Read More →


Friday January 11, 2019 9:30am - 10:45am
Orleans/Rosalie/St. Claude 3rd Floor

9:30am

Creating Inclusive Justice Ecosystems in Alaska and Hawaii: Developments in the Legal Navigator Initiative
In 2019, the beta versions of online “justice portals” will launch in Alaska and Hawaii using natural language processing, machine learning, and other cutting-edge technology. Now dubbed Legal Navigator, the goal of these pilots is to bring together three key elements – technology, content, and community – to help all people with civil legal needs more easily understand their legal problem and find a path forward. This session will highlight the latest updates in the Legal Navigator initiative, including how Microsoft’s Inclusive Design process was operationalized in the design of the technology and content strategy. Panelists will discuss a collaborative process mapping project Alaska and Hawaii engaged in to simplify pathways for people seeking help on common issues. Lastly, presenters will discuss next steps in the rollout and replication and integration of Legal Navigator’s technology with other systems in place within legal aid and court and social services contexts.

Speakers
avatar for Sergio Alcubilla

Sergio Alcubilla

Director of External Relations, Legal Aid Society of Hawaii
Sergio Alcubilla serves as the Director of External Relations for the Legal Aid Society of Hawaii and focuses his work on improving access to justice and increasing resources for Legal Aid's clients. Sergio helped implement Hawaii’s court based self-help centers and continues to... Read More →
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Lester Bird

Principal Associate, The Pew Charitable Trusts
Lester Bird is a Principal Associate for the Civil Legal System Modernization team for the Pew Charitable Trusts where he focuses on bringing attention to online legal information portals and developing next-generation portal features. His current work with the Legal Navigator project... Read More →
avatar for Liz Keith

Liz Keith

Program Director, Pro Bono Net
Liz is Program Director with Pro Bono Net, a national nonprofit dedicated to increasing access to justice through legal empowerment, volunteer mobilization and transformative collaborations. Liz joined Pro Bono Net in 2004, working first as a LawHelp Circuit Rider supporting web-based... Read More →
avatar for Stacey Marz

Stacey Marz

Director of Self-Help & Language Access Services, Alaska Court System
Stacey Marz is the Alaska Court System Director of Self-Help and Language Access Services. She oversees the Family Law Self-Help Center that provides remote facilitated self-help services statewide. She creates content and maintains the court’s self-help websites and plain language... Read More →
avatar for Glenn Rawdon

Glenn Rawdon

Senior Program Counsel, Legal Services Corporation
Glenn Rawdon is program counsel for technology with the Legal Services Corporation. He is responsible for helping legal services programs with their technology efforts and with the administration of the Technology Initiative Grants (TIG) program. Since the program started in 2000... Read More →


Friday January 11, 2019 9:30am - 10:45am
Conde/Frontenac 3rd Floor

9:30am

Getting Started with E-learning for Lawyers
Given the use of podcasts and YouTube videos as resources for learning, several legal aid programs are asking how can e-learning bolster training programs to improve staff, pro bono, and client education? E-learning can take many forms, such as stand-alone modules or part of a blended learning approach. Key questions in choosing an e-learning system include: how will training be delivered, what should the content be, how and by whom will content be created, and in what format(s). Once developed, how, and who, will maintain and financially sustain it? Panelists will share lessons learned, including their experience in building courses, factors to consider when selecting e-learning platforms, and what you can do to add an e-learning component to your trainings.

Speakers
avatar for Rochelle Hahn

Rochelle Hahn

Co-Director, Massachusetts Legal Aid Websites Project, MLRI
Rochelle Hahn is the co-director of the Massachusetts Legal Aid Websites Project, which seeks to improve access to justice for low-income and disadvantaged persons in Massachusetts through innovative use of technology. Through our websites, we provide Massachusetts residents with... Read More →
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Doreen Odom

Director of Legal Education and Professional Development, Legal Services NYC
Doreen Odom is the Director of Legal Education and Professional Development at Legal Services NYC where she leads the LSNYC Justice Learning Center. The Center offers over 125 Continuing Legal Education classes and other learning opportunities annually to LSNYC staff and the legal... Read More →
avatar for Leslie Powell-Boudreaux

Leslie Powell-Boudreaux

Executive Director, Legal Services of North Florida
Leslie's career with legal services began with Legal Services of Greater Miami, where she served as a Senior Attorney and Director of the HIV/AIDS Advocacy Project. Now with Legal Services of North Florida, she managed the Pensacola office for 11 years before transitioning to Executive... Read More →
avatar for Dina Shafey Scott

Dina Shafey Scott

Training and Technical Assistance Coordinator, Legal Services Corporation
Dina Shafey Scott is the inaugural Training and Technical Assistance Coordinator with Legal Services Corporation, in that she is tasked with creating and coordinating the forthcoming Legal Services learning platform for grantees and other stakeholders in the Legal Aid field. Dr. Shafey... Read More →



Friday January 11, 2019 9:30am - 10:45am
Maurepas 3rd Floor

9:30am

Using JusticeServer and Salesforce for Cloud-Based Client Management
This session will help attendees learn how JusticeServer and Salesforce can help organizations be more effective and efficient through a modern, flexible, and scalable data management platform. Salesforce is one of the top data management solutions in the world. JusticeServer, designed by legal services organizations, is a case management and volunteer attorney, statewide, portal solution built by TechBridge on the Salesforce platform. JusticeServer provides easy, drag and drop reporting, customization based on specific workflow and processes, and corporate-level security. It also includes the Salesforce.org Nonprofit Success Pack and adheres to LSC standards.

Speakers
avatar for Bryan Babcock

Bryan Babcock

IT Director, Volunteer Legal Services Project
Bryan has been with VLSP since 2013. He did his undergrad work in Business and has a Masters in Urban Studies. Bryan is also a pianist and beekeeper.
avatar for John Banning

John Banning

National Community Lead, TechBridge
John joined TechBridge in September 2005 and serves as the National Community Lead and product owner for JusticeServer. Since joining TechBridge, he has provided solution guidance to the nonprofit community. He has held several positions during his time at TechBridge, working towards... Read More →
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Rick Rose

Sr. Product Architect, TechBridge
Rick has worked to help nonprofits through innovative technology for the past 15 years. As a Salesforce architect for TechBridge, he has worked with dozens of LSC/legal nonprofits and led the development of JusticeServer, a Salesforce based legal case management and volunteer sol... Read More →


Friday January 11, 2019 9:30am - 10:45am
St. Jerome 3rd Floor

11:15am

Connecting Clients to Access -- Remotely Bringing Attorneys and Clients Together for Document Assembly
Legal aid programs are starting to use technology that enables and facilitates remote work flows between the lawyer and the client. This session will describe some of the strides made utilizing staff and pro bono attorneys and will focus on how document co-production through LawHelpInteractive Connect can enable pro bono programs and legal aid groups to bridge time and distance gaps with online forms.

Speakers
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Craig Harrison

Chief Information Officer, Utah Legal Services
Craige Harrison has worked at Utah Legal Services since 1993 in many capacities. He is currently working as Chief Information Officer. His primary responsibilities include a wide variety of strategic technology issues such as governance and policy, resource allocation, information... Read More →
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Michael Hofrichter

Operations and Compliance Director, Houston Volunteer Lawyers
Michael Hofrichter’s current title at Houston Volunteer Lawyers is the Operations and Compliance Director, however his responsibilities go beyond that. In his Director role, he oversees the Program’s support staff; updates HVL training/policy/template libraries; manages the IT... Read More →
avatar for Claudia Johnson

Claudia Johnson

LawHelp Interactive Program Manager, Pro Bono Net
Claudia is a thought leader in access to justice technology for 15 years. At Bay Area Legal Aid in Oakland she designed the Legal Advice Line. Claudia has been an innovator for 21 years for example, starting the lawyer of the day project in eviction court in San Francisco and the... Read More →


Friday January 11, 2019 11:15am - 12:30pm
Maurepas 3rd Floor

11:15am

Managing Your TIG
All 2018 Technology Initiative Grant (TIG) award recipients are required to attend this session, but anyone is welcome to come learn more about the TIG application process.  LSC staff will review reporting requirements, grant assurances, and discuss best practices for managing technology grants. There will also be a preview of the upcoming 2019 TIG Cycle.

Friday January 11, 2019 11:15am - 12:30pm
Orleans/Rosalie/St. Claude 3rd Floor

11:15am

Measuring Impact: An Analytics Framework for Civil Legal Nonprofits
Determining the impact of your organization’s efforts can be challenging. One set of metrics may be available for the provision of direct services with another set of metrics more appropriate for legal information, lawyer and pro bono referral sites, or legal technology self-help tools. There's much to consider. Each project, website, microsite, outreach effort, or tool has its own key performance indicators (KPIs), as does each attendee, such as attorneys, advocates, and people seeking free or low-cost legal help. Raw numbers don’t tell the whole story. Context is needed to craft stories about what the numbers mean. This may involve going beyond analytics platforms to include survey data. In this session, we’ll share common concerns from the organizations' and funders' perspectives. Panelists will share ideas and practices to help attendees build a meaningful analytics framework to determine impact, craft stories that resonate, and find way to improve and help close the justice gap.

Speakers
avatar for Tim Baran

Tim Baran

LawHelpNY Program Manager, Pro Bono Net
Tim's two-decade journey in the legal profession has taken him from law firm librarianship to legal tech and marketing to access to justice. In his current role as LawHelpNY Program Manager, Tim works closely with legal services and community based organizations to bolster collaboration... Read More →
avatar for Maureen Jouhet

Maureen Jouhet

Content Director, Illinois Legal Aid Online
As Content Director at Illinois Legal Aid Online, Maureen helps lower the barriers to the law for lower-income Illinois residents. Maureen is energized by the possibilities of technology. A hard-core content strategy evangelist and creative professional, she understands the importance... Read More →
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Meaghan McDermott

Project Director, Maryland Legal Aid
Meaghan McDermott is the supervising attorney and project director of the Community Lawyering Initiative at Maryland Legal Aid. The Initiative conducts mobile legal clinics in community spaces across the state. Meaghan has been with Legal Aid since February 2017. Prior to Legal Aid... Read More →


Friday January 11, 2019 11:15am - 12:30pm
Conde/Frontenac 3rd Floor

11:15am

Starting a New Project? Finishing a Project? The Justice Reach Extension (JRE) Can Help You Browse and Share Your Projects!
Get a jump start on your project by learning tips and lessons learned from others who have already blazed the trail before you. Imagine starting a hotline project to help litigants navigate the local court process. What resources do you need? How do you pitch the project? How do you train staff? The Justice Reach Extension (JRE) will create a database of ATJ projects to help you find another organization that has already completed a similar project. Are you the trailblazer that just completed one of these projects? The JRE will help you share your learning. Come for a demonstration of the JRE—a browser extension for justice providers to share, browse, and connect over projects and resources for court users. Panelists will share data collection and management, justice system networking in the Internet era, and how data can be turned into a geospatially mapped tool. Attendee feedback will shape the next iteration of this project.

Speakers
avatar for Katherine Alteneder

Katherine Alteneder

ExecutiveDirector, SRLN
Katherine Alteneder has been the Executive Director of the Self-Represented Litigation Network since 2013. During her tenure, the SRLN has grown from being a small unfunded project nested within the National Center for State Courts to the diversely funded independent national backbone... Read More →
avatar for Alison Davis-Holland

Alison Davis-Holland

GIS/Data Manager, Self-Represented Litigation Network
Alison Davis-Holland is the GIS/Data Manager for SRLN. She is a veteran cartographer and geographer with over 20 years of experience thinking through problems, analyzing data, and optimizing solutions using geographic information systems (GIS) technology. By considering location... Read More →
avatar for Eduardo Gonzalez

Eduardo Gonzalez

Access to Justice Technology Fellow, Self-Represented Litigation Network and the Georgetown Law\'s Institute of Technology Law and Policy
Eduardo Gonzalez is an Access to Justice Technology Fellow with Georgetown Law’s Institute of Technology Law & Policy and the Self-Represented Litigation Network (SRLN). In collaboration with these institutions, Eduardo is creating a county-level database of innovations and self-help... Read More →


Friday January 11, 2019 11:15am - 12:30pm
St. Jerome 3rd Floor