With a BS in Design from the University of California at Davis in one hand, and a mastery of all things tech in the other, Nicole Newman keeps all systems and all staff, in all languages at Transcend running smoothly. Her passion is to make the complexities of Accessibility and Plain Language for multilingual publications in print, mobile and web formats accessible for clients and users. She creates free, online tools, such as a Font and System Style Guide to help agencies handle non-Latin fonts and complex systems needed to process non-English projects. In addition to supervising the design team at Transcend, she manages the company's hardware, software, website, and training decisions. If it's difficult, it's Nicole's bailiwick! And all that, with a constant smile.