Currently a principal of Greacen Associates, LLC, Mr. Greacen wrote the seminal article on the difference between legal information and legal advice for court staff in 1995 and continues to publish regularly on the topic. He was editor of the California Benchbook on Self-Represented Litigants and author of the benchbook chapter on judicial ethics. He has made educational presentations on dealing with self-represented litigants in many states and in Canada. Mr. Greacen received the National Association for Court Management Award of Merit in 1999 for his contributions to the profession of court administration and in 2017 the Justice Management Institute’s Ernest J. Friesen Award for Excellence. In 2018, he became Special Projects Advisor to IAALS and in the fall of 2018 IAALS published his report, 18 Ways Courts Should Use Technology to Better Serve Their Customers.